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Share your Orbi BE370/770/870/970 Series System UpTime
Found on the RBR and RBS IP address/debug.htm web page for best details, please post both RBR and RBS uptime. Please note of any inconsistencies between the RBR and RBS. Generally the RBR and RBS uptime should be same. Home wide power brown outs should be noted if these are seen. Thank you.
Orbi 770 – WiFi Drops Every Hour
At the beginning of the year, I posted in this forum about hourly interruptions with my ORBI770 mesh system. At the time, other users were experiencing similar problems, and I worked with Netgear Support to identify and solve the issue. Unfortunately, the past 8–9 months have been unsuccessful... Recently, I have read less from others with the same problem. Perhaps the problem has been solved for others, or they have switched to a different vendor. Unfortunately, the problem has not yet been solved for me, and I am still regularly writing to Netgear Support and uploading logs. Unfortunately, without a qualified answer or solution. Over the past few days, I have tried a number of troubleshooting measures, such as: Adjusting NTP to a different NTP server Deactivating DHCP on ORBI and providing it on a Linux server Disabling private MAC addresses on all Apple devices and so on ... Unfortunately, none of this has been successful and I still experience hourly interruptions. I have now provided ChatGPT with the information and uploaded the log files, and received the response in the pdf attached to this post. I am aware that ChatGPT is often wrong and often just writes nonsense (e.g. firmware version, which are not available). But maybe it points in the right direction, since Netgear Support doesn't feel responsible for simply analysing log files. I also installed uptime-kuma on my computer and pinged various devices over the last few hours. I can only set the pings to every 20 seconds, so it doesn't catch all the hourly interruptions. However, you can see the pattern. In the first three screenshots, I marked the interruptions at xx:03 / xx:04 in red. In the last three screenshots, I ping the router and satellites (all wired). I find it interesting that the satellites respond faster than the router. But perhaps that is normal behaviour. Am I alone, or do others still have the same problem? Thanks. PatrickOrbi 770 Satellites Randomly Disable All Radios and Drop Clients
I’m posting this to document a serious defect in the Orbi 770 series and to express growing frustration after months of dealing with it. I have an Orbi 770 system (RBE770 satellites, firmware V10.5.20.3). One or both satellites will randomly stop broadcasting on all bands (2.4 / 5 / 6 GHz) while continuing to report a perfectly healthy status everywhere Netgear tells you to look. From the router UI: Satellites show “Good” Backhaul (wired or wireless — tested both) remains connected No warnings, alerts, or errors From the Orbi mobile app: Satellites show online and healthy No indication of any issue From the satellite’s own web UI (when you log in directly): The page proudly states “Your WiFi Orbi Satellite connection is up and running” However, ALL radios (2.4 / 5 / 6 GHz) are disabled This is incredibly misleading. Yes, the satellite is powered on — but it is not functioning as a WiFi access point. The management interface claims everything is fine while the radios are effectively dead. The only way to discover this is by: Noticing degraded WiFi performance, and Manually logging into the satellite’s local web UI to confirm the radios are disabled There is no notification, no alert, and no exposed log entry that explains why this happens. Impact When this occurs: Clients drop or cling to distant APs Overall network performance degrades The mesh effectively collapses silently The only workaround is rebooting the affected satellite(s). This restores service temporarily, but the issue reoccurs — often once or twice per week. For a system in this price range, that is unacceptable. Why “Interference” Is Not a Valid Answer Even if this were RF-related (which I doubt), the platform provides no visibility and no control: No RSSI / dBm metrics No interference indicators No spectrum analysis No transmit power control No actionable RF diagnostics If satellites were “too close” (they aren’t, they're more than 40 feet away from each other), I still have no way to tune or mitigate overlap. The system simply disables itself and leaves the user guessing. Additional Context Firmware updates have not resolved this Hardware has been RMA’d with no improvement Wired vs wireless backhaul makes no difference My neighbor’s Orbi 970 series exhibits the same behavior All bands fail simultaneously, pointing to a firmware or radio state failure, not roaming behavior Conclusion This appears to be a fundamental firmware defect where the radio subsystem fails while every management interface (router UI, satellite UI, mobile app) continues to report “healthy” and “up and running.” For a premium mesh product, silently disabling radios with no alert, no diagnostics, and no explanation is unacceptable. If Netgear is aware of this issue, it needs to be acknowledged. If logs exist, they need to be exposed. If engineering is investigating, customers deserve transparency. Right now, this product behaves like an expensive beta.Samsung Galaxy S25 and Wi-Fi 7
I have the Orbi 773. The Galaxy S25 work great with Wi-Fi 7 and where the reception is marginal, Wi-Fi 7 has a substantially stronger connection speed than Wi-Fi 6e. However, this seems to be a Samsung problem that the battery usage on Wi-Fi 7 is substantially greater than Wi-Fi 6e. If you have this problem, do a Google search on how to disable Wi-Fi 7 on the Samsung phone. You will also find many comments about this. Hopefully Samsung will come up with a fix.Over the past month approximately the disconnects have become increasingly frequent
My Orbi mesh system is 6 months old. After some initial setup pains, the system worked very well for 3-4 months. Over the past month approximately the disconnects have become increasingly frequent. As I write, the system is stable, but yesterday it was disconnecting every 5-10 minutes. The system includes the RBE771 and two RBE770 satellites covering a private residence of about 3500 sq. ft. Firmware is v10.5.20.3. All settings are in their default state. I have done the elementary troubleshooting steps—multiple reboots. (Haven’t tried a factory reset yet.) The ISP is Cox. The cable modem is a Surfboard SB8200. (I originally purchased a Nighthawk CM3000, but it would not function well on the Cox system and continually lost connection. Every cable in the house and in the neighborhood was replaced in troubleshooting that to no avail. At the suggestion of the Cox technicians, I finally replaced it with the Surfboard, which has worked very well.) My issue with the Orbi seems to be similar if not identical to those discussed here. Has anyone successfully identified a solution? Any suggestions on where I should start? (I have opened a case with Netgear support.)Orbi 770 keeps disconnecting Smart Home devices even with 2.4 GHz
Just installed the Orbi 770 with 2 satellites to completely cover the house. IoT WiFi is enabled with 2.4 GHz only. All the smart home devices (Ring cameras, Google Home, etc) when connected will have great signal and works flawlessly. But for whatever reason, the devices will disconnect randomly (usually once a day) and the network map will show that the router and satellite is working but the smart home devices will not (re)connect unless I reboot the router. How can I keep them connected? Is there an advanced setting I am overlooking or is this a defective product?
