NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Share your Orbi BE370/770/870/970 Series System UpTime
Found on the RBR and RBS IP address/debug.htm web page for best details, please post both RBR and RBS uptime. Please note of any inconsistencies between the RBR and RBS. Generally the RBR and RBS uptime should be same. Home wide power brown outs should be noted if these are seen. Thank you.
Orbi 770 – WiFi Drops Every Hour
At the beginning of the year, I posted in this forum about hourly interruptions with my ORBI770 mesh system. At the time, other users were experiencing similar problems, and I worked with Netgear Support to identify and solve the issue. Unfortunately, the past 8–9 months have been unsuccessful... Recently, I have read less from others with the same problem. Perhaps the problem has been solved for others, or they have switched to a different vendor. Unfortunately, the problem has not yet been solved for me, and I am still regularly writing to Netgear Support and uploading logs. Unfortunately, without a qualified answer or solution. Over the past few days, I have tried a number of troubleshooting measures, such as: Adjusting NTP to a different NTP server Deactivating DHCP on ORBI and providing it on a Linux server Disabling private MAC addresses on all Apple devices and so on ... Unfortunately, none of this has been successful and I still experience hourly interruptions. I have now provided ChatGPT with the information and uploaded the log files, and received the response in the pdf attached to this post. I am aware that ChatGPT is often wrong and often just writes nonsense (e.g. firmware version, which are not available). But maybe it points in the right direction, since Netgear Support doesn't feel responsible for simply analysing log files. I also installed uptime-kuma on my computer and pinged various devices over the last few hours. I can only set the pings to every 20 seconds, so it doesn't catch all the hourly interruptions. However, you can see the pattern. In the first three screenshots, I marked the interruptions at xx:03 / xx:04 in red. In the last three screenshots, I ping the router and satellites (all wired). I find it interesting that the satellites respond faster than the router. But perhaps that is normal behaviour. Am I alone, or do others still have the same problem? Thanks. PatrickOrbi 770 keeps disconnecting Smart Home devices even with 2.4 GHz
Just installed the Orbi 770 with 2 satellites to completely cover the house. IoT WiFi is enabled with 2.4 GHz only. All the smart home devices (Ring cameras, Google Home, etc) when connected will have great signal and works flawlessly. But for whatever reason, the devices will disconnect randomly (usually once a day) and the network map will show that the router and satellite is working but the smart home devices will not (re)connect unless I reboot the router. How can I keep them connected? Is there an advanced setting I am overlooking or is this a defective product?Orbi 770 lag spikes and disconnects
Hi, I recently purchased an Orbi 770 mesh system. Unfortunately I have a virgin media 5x and as such have had to try a number of workarounds to get them both to work. Currently the Orbi router is connected to the hub via ethernet cable and the Orbi is in AP mode. I am getting decent speeds off both, better off the Orbi around the house however I have 2 issues. Even though my Sky Q main box is connected to the virgin hub via Ethernet cable Sky Q and the Sky minis keep connecting to the Orbi. Frequently the tv goes off as it loses connection to the Orbi and i have to reset the network. The other issue is when gaming on a PS5 , I have the Orbi satellite connecting to the PS5 with a cable but the PS5 constantly lags and has spikes causing issue or it just seems to stutter in game. Have tried multiple solutions and set ups but am getting frustrated with the Orbis as I thought they would be more stable unless it is the hub which is causing the issues. Does anyone have any ideas please, ThanksOrbi 770 Essentially Not Working
At this point, my Orbi 770 is almost unusable. After 5 months, I started having serious problems. I can't reliably connect to my work VPN, my family is regularly seeing internet connection problems (not wifi connection problems), many web sites come back as not secure (no HTTPS) and the adult content filtering has stopped working. I factory reset the router and satellite, deleted the orbi app and it's data, then set up the router from scratch. I still have the same problems. I have an Eero router. When I switch to this router, everything works and web pages load significantly faster. Is anyone else seeing similar problems?Samsung Galaxy S25 and Wi-Fi 7
I have the Orbi 773. The Galaxy S25 work great with Wi-Fi 7 and where the reception is marginal, Wi-Fi 7 has a substantially stronger connection speed than Wi-Fi 6e. However, this seems to be a Samsung problem that the battery usage on Wi-Fi 7 is substantially greater than Wi-Fi 6e. If you have this problem, do a Google search on how to disable Wi-Fi 7 on the Samsung phone. You will also find many comments about this. Hopefully Samsung will come up with a fix.
