NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
orbi 770 series
44 TopicsShare your Orbi BE370/770/870/970 Series System UpTime
Found on the RBR and RBS IP address/debug.htm web page for best details, please post both RBR and RBS uptime. Please note of any inconsistencies between the RBR and RBS. Generally the RBR and RBS uptime should be same. Home wide power brown outs should be noted if these are seen. Thank you.2.4KViews0likes16Commentsorbi 770 connections issues + strange SSID
Hi everyone, sorry i dont speak well english so i used chat gpt to translate and make the sentence more understandable I recently upgraded from the Orbi 760 to the Orbi 770, and I’m facing some frustrating issues. The 760 worked fine for me (aside from not having the IoT SSID, ¨very frustrating ), but with the 770, I’ve been having a few problems. First, my iPad started asking me to connect to a network that looked very similar to mine. After some digging, I found out that the SSID "NTGRBH" was broadcasting the MAC address, which I’m not comfortable with. Is this normal? I’ve also been having frequent Wi-Fi drops, which seem random, and videos on social app don’t load or buffer for a long time (sometimes depending on the day). These issues didn’t happen with the 760. I’ve reset the router a few times, but the problems persist. The French support team I contacted wasn’t very helpful—they don’t seem aware of this issue, though I found some mentions of it in English online. What can I do to fix this? I’m not very tech-savvy, so I might not fully understand the technical details. Should I just go back to my old Orbi 760? (buy one again) I’m worried it might not get updates anymore, and it doesn’t have the IoT SSID important to me, but at least it worked better for me. Also, I haven’t set up the satellite because I didn’t think it was necessary, but the Wi-Fi signal in my room is weaker, and it cuts out quite often compared to the 760. Any help would be greatly appreciated! Ce message est direct, et explique clairement tes problèmes tout en étant accessible pour d'autres utilisateurs de forums qui pourraient t'aider. J’ai aussi gardé un ton amical et informatif, ce qui est généralement bien perçu dans les forums.799Views1like3CommentsIPv6 Activation With Verizon FiOS
With the Orbi router (and previous Netgear routers) I found the only way to activate IPv6 is first use Auto Config. This will then default to 6to 4 Tunnel and give you a Router's IPv6 Address On LAN. Then do Auto Config and you will have IPv6. This may work on other Fiber systems. I also found for my Android phone (Galaxy S25) I needed to Enable RIPng to get IPv6 to work.273Views1like32CommentsOrbi RBE771 Latency issues every 60 minutes
Ever since purchasing RBE771 back in October of 2024, I have dealt with an issue where every 60 minutes exactly on the dot my internet has super high latency for 30-60 seconds, and then returns back to its normal high speeds. If I am on a Zoom call (laptop with WiFi) things get choppy and people say I am breaking up when I am speaking. If I am on my Desktop (connected via cable to the Orbi satellite) playing multi-player video games, the game gets choppy and yellow connection status icons display. I never fully disconnect, but it is extremely disruptive. I have tried for months and months on absolutely everything to try and resolve the issue, but have had no luck. I am currently on Firmware Version V10.5.18.3_2.2.37, though this issue was present in previous firmware versions as well. The satellite is 31 feet away from the base modem and router I have no Guest Network enabled. Armor is disabled. I have tried a variety of 5 GHz channels (currently using 157). I have disabled 20/40 MHz Coexistence. Traffic Meter is disabled. In the logs, there is nothing notable apart from a bunch of logs that look similar to this (without the *): [DHCP IP: (192.***.*.**)] to MAC address F0:**:**:**:**:**, Friday, May 30,2025 10:50:17 These log items don't seem to correspond with the time I see the latency issues. I am hoping someone has something else I can try to resolve this issue?250Views0likes20CommentsOrbi 770s wheres the transmit power option?
The documentation says there should be an option to control transmit power. Number 1 rule of setting up wifi is balancing the power transmission. Just because my device can hear the router screaming at 20dbm on the top floor doesnt mean the router can effectively hear it trying to talk back at 10dbm downstairs. To force the devices to use the closer satellites I need to adjust the power. This is wireless 101 where is the option?Solved245Views0likes13CommentsPorts report 'closed' instead of 'stealth'
I just installed the RBE771/770 and ran Gibson Research's (grc.com) Shield's Up! 'port authority' scan. It reports that all ports are "closed", which means they are detectable by scans from the Internet. With my previous routers, including a previous Orbi system, GRC reported that all ports were "stealth". What do I have to do to get the RBE771 to stealth it's ports?216Views0likes24CommentsNew - RBE770 / RBE771 Firmware Version 10.5.19.5 Released
Bug Fixes: 7/08/2025 Resolved voice and video drop issues Resolved an issue where one of the satellites failed to connect to the router Fixed a problem during satellite setup in Canada where certain network interfaces were not activating properly. Addressed a display issue where some wireless clients showed "Unknown" as their connection type on the network status page. Corrected an error where the SSID name was displayed incorrectly when using special characters during setup. Download Link: https://www.netgear.com/support/product/rbe772/#download Firmware Update Instructions: To update your router’s firmware, follow the instructions in your router’s user manual. To view your router’s user manual, visit https://www.netgear.com/support/product/RBE771.aspx#docs IF MANUALLY UPDATING THE SYSTEM: Be sure to update the RBS FIRST, then the RBR lastly. Please navigate to the link below for step-by-step instructions on how to update your RBR871/RBS870: Proceedure to Manually Firmware Update Orbi and Nighthawk Mesh systems I HIGHLY recommend after the FW is loaded on the system and it's back to ready, power OFF all Orbi units and the ISP modem/ONT for 1 minute. Then back ON with the ISP modem/ONT first, then RBR then RBS. NOTE: Orbi app or the routers web page may not report seeing new FW updates. NG may not push this to there auto update services immediately and may activate the newer FW update being seen on there auto update services at a later time. User will have the choice to manually update if you want too. FW UPDATE ALL Feature: If there is a FW updated seen on the RBRs web page and all RBS are online and connected with GOOD STATUS, you can select the UPDATE ALL button option to have the RBR update the RBS and RBR. Update All button is seen on the RBRs Firmware Update WEB page on the Check for Updates FW section of the page. Once FW has been checked for an update and all devices show the FW update is available, select the UPDATE ALL button. Give 5 minutes for the process to take place. Recommend powering OFF the Orbi system for 1 minute then back ON with the RBR first then RBS after Update All completes. Give 5-10 minutes for system to fully come to ready. NOTE: If continued problems are seen after a FW update, it's recommended to try a factory reset and setup from scratch with out loading any saved configurations from backup files. Use the ERASE button on the routers web page to factory reset the router: This sends a Factory Reset command to any and all connected RBS as well: Procedure for Factory Reset of RBE770 series systems use ERASE Button This article applies to: WiFi 7 (4) RBE770 RBE771 RBE772 RBE773 Let us know how it works for you...Please make a new post regarding any problems your seeing in the Orbi BE support forums. https://community.netgear.com/category/home-orbi/discussions/en-home-orbi-be208Views0likes0CommentsOrbi 770 Essentially Not Working
At this point, my Orbi 770 is almost unusable. After 5 months, I started having serious problems. I can't reliably connect to my work VPN, my family is regularly seeing internet connection problems (not wifi connection problems), many web sites come back as not secure (no HTTPS) and the adult content filtering has stopped working. I factory reset the router and satellite, deleted the orbi app and it's data, then set up the router from scratch. I still have the same problems. I have an Eero router. When I switch to this router, everything works and web pages load significantly faster. Is anyone else seeing similar problems?199Views0likes5CommentsOrbi 770 lag spikes and disconnects
Hi, I recently purchased an Orbi 770 mesh system. Unfortunately I have a virgin media 5x and as such have had to try a number of workarounds to get them both to work. Currently the Orbi router is connected to the hub via ethernet cable and the Orbi is in AP mode. I am getting decent speeds off both, better off the Orbi around the house however I have 2 issues. Even though my Sky Q main box is connected to the virgin hub via Ethernet cable Sky Q and the Sky minis keep connecting to the Orbi. Frequently the tv goes off as it loses connection to the Orbi and i have to reset the network. The other issue is when gaming on a PS5 , I have the Orbi satellite connecting to the PS5 with a cable but the PS5 constantly lags and has spikes causing issue or it just seems to stutter in game. Have tried multiple solutions and set ups but am getting frustrated with the Orbis as I thought they would be more stable unless it is the hub which is causing the issues. Does anyone have any ideas please, Thanks185Views0likes5CommentsOrbi 770 keeps disconnecting Smart Home devices even with 2.4 GHz
Just installed the Orbi 770 with 2 satellites to completely cover the house. IoT WiFi is enabled with 2.4 GHz only. All the smart home devices (Ring cameras, Google Home, etc) when connected will have great signal and works flawlessly. But for whatever reason, the devices will disconnect randomly (usually once a day) and the network map will show that the router and satellite is working but the smart home devices will not (re)connect unless I reboot the router. How can I keep them connected? Is there an advanced setting I am overlooking or is this a defective product?165Views0likes6Comments