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jefferis's avatar
jefferis
Guide
Mar 09, 2026

Satellites for RBE771 connect but don't work

I have been fighting this problem for weeks.   I have an Orbi 97 system 

RBE771  with 2 satellites.   The computer connected directly to the Router via WiFi has great speed and the  router itself test gets 84mbps/34 which is good for my radio frequency service.  The problem I am having is that anything connected to the satellites don't work.   The dashboard says satellite is connected via  Ethernet in the dashboard and it is "GOOD", and the computer connected to the satellite via Ethernet assigned IP addresses via DHCP, and shows it is  connected to the router, and the computer connected to satellite by WiFi is also assigned an IP but they cannot access the internet, nor can I log into the router dashboard via the satellite because of the glacial speed. It may take up to 2 minutes for a webpage to appear.    

I am at a loss. This problem started about 3 months ago and has been intermittent. Like yesterday I finally got 40Mbps using Wifi or Ethernet on the satellite but today, I got nothing. 

I have run continuity tests on all cables from the router to satellite and they are good. 

The firmware on all devices is current. 

 

Please help.  Netgear wants to charge me $99 to fix this setup that is under warranty (BAD vibes and I will not be recommending Netgear to any of my clients ) 

orbi 770 series
orbi 970 series

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 09, 2026

    What Firmware version is currently loaded?

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    How are the RBS connected to the RBR? You say via ethernet? Is this ethernet connection directly behind the RBR or is there some kind of LAN switch or LAN patch panel in between the RBR and RBS? 

    Brand and model# of the LAN switch if using one. 

     

    Connect on RBS directly behing the RBR with out any lan switch or patch panel in between to test connection behind the RBS with a wired PC. 

     

    Brand and model # of the ethernet adapter is this PC. 

     

    What is the size of your home? Sq Ft?

    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.

    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

     

    Does this happen with the RBS turned OFF? 

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.