NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jefferis
Mar 09, 2026Guide
Satellites for RBE771 connect but don't work
I have been fighting this problem for weeks. I have an Orbi 97 system RBE771 with 2 satellites. The computer connected directly to the Router via WiFi has great speed and the router itself te...
CrimpOn
Mar 09, 2026Guru - Experienced User
jefferis wrote:Netgear wants to charge me $99 to fix this setup that is under warranty
Netgear offers 90 days of "complimentary support" with a purchase, which is intended to help the customer get the product installed and working correctly. After those 90 days, there are only two Netgear options:
- within 120 days, sign up for Extended Warranty and Support at $49.99 for two years, or
- after 120 days from purchase, sign up for Premium Support at $99.99 per year.
https://www.netgear.com/home/services/prosupport/
This is why many of us participate in the Community Forum.
Continuity tests are not a reliable way of testing Ethernet cables. Brand new Ethernet cables are so inexpensive it is a good idea to have several on hand. (I also 'went big' and purchased a 50ft and a 100ft Ethernet cable so that I can connect almost anything in the house directly to the router or one of the satellites and thus bypass in-wall wiring completely. Under $20 on Amazon.)
- jefferisMar 10, 2026Guide
I would purchase and replace the main cable, but I have it running underground.