NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Wouk's avatar
Wouk
Follower
Sep 21, 2026

Help

How do you get support to respond in a case that I've opened on a failed RB771 router. They don't seem to want to help?

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Have you called them on the phone or tried Chat? 

    Not much we can do to help after you've already have a case open with them.

     

    What is the problem with your 770 series?

     

  • Wouk wrote:

    a case that I've opened

    How was this case opened with Netgear support?