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Forum Discussion
jhey
Apr 27, 2026Aspirant
771 mesh router and satellite - no seamless transitions
I have the 77X mesh router and satellites, and whenever I move from upstairs (where the main router is) to ground floor (satellite location), my phone ‘s wifi disconnects and takes a long time to rec...
FURRYe38
Apr 27, 2026Guru - Experienced User
Which phone platform are you using? Apple or Android?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Is IPv6 Enabled or disabled?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home: NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Try disabling the following and see: Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.