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Forum Discussion

Apprentice

Oct 10, 2023

970's 6E Broadcast Issues. Router vs Satellite

Hi! Quick question. Seems some folks are having similar issues with posts in other forums. 970 Router and satellite are up and running. Speed test looks great. When I am in the room with the satell...

Guru - Experienced User

Nov 16, 2023

What Firmware version is currently loaded?

When this happens can you log in to the RBRs web page to see if the RBS are showing a GOOD status or anything different? Like Config Sync.

Also can you log into the RBR and the RBS debug page and copy and paste the upper data section of these page here as well? RBR or RBS IP Address/debug.htm

Sagnew
Apprentice
Nov 16, 2023
Ack! I just received the beta firmware last evening...But if/when that happens again - I'll paste logs.

This was ONLY happening when connected to the router itself. Zero satellite connection issues
- FURRYe38
  Guru - Experienced User
  Nov 16, 2023
  Ok. Interesting. Thanks for the feedback.
  
  Monitor this now that you have the beta and see how it goes.
  
  Keep us posted.
- FURRYe38
  Guru - Experienced User
  Dec 04, 2023
  Any progress on this?
  
  FYI:
  
  https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/New-RBE970-RBE971-Firmware-Version-9-10-2-3-Released/td-p/2349299/jump-to/first-unread-message
  
  Sagnew wrote:
  
  Ack! I just received the beta firmware last evening...But if/when that happens again - I'll paste logs.
  
  This was ONLY happening when connected to the router itself. Zero satellite connection issues
  - Straq
    NETGEAR Expert
    Dec 05, 2023
    Hi There,
    
    We believe to have found a root cause and should be a targeted fix for next firmware release. Root cause is when client moves between APs it sometimes will not be able to connect back, and phone will display connection fail sometime requesting password again.