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Forum Discussion
donawalt
Jun 28, 2025Mentor - Experienced User
BUG: KERNEL CRASH in 9.13.1.2, Orbi 970
After being up about 28 hours, one of my 970 satellites did a restart. The bug log reports that the reason was a kernel crash.
It was at about 1:30 AM local time, so little or no action going o...
Saner
Jun 29, 2025Apprentice
I have seen your file in dropbox andn opened. I saw below crash evidences.
I suggest that you create NG Support ticket and request for escalation to 3rd Level with log file and those evidences :
bcnss[39]: ERR: Crash shutdown device QCN9224_PCI2 with driver_state 0x107
bmhi mhi2: CRASHED - [DID:DOMAIN:BUS:SLOT] - 1109:0003:01:00SUBSYSTEM=mhi DEVICE=+mhi:mhi2
bmhi mhi2: Fatal error received from wcss software!
cnss[38]: ERR: Crash shutdown device QCN9224_PCI1 with driver_state 0x107
bmhi mhi1: CRASHED - [DID:DOMAIN:BUS:SLOT] - 1109:0002:01:00SUBSYSTEM=mhi DEVICE=+mhi:mhi1
bmhi mhi1: Fatal error received from wcss software!
ar_wal_mlo_ipc.c:2063 Assertion (!g_wal_mac_core_cfg.dbg.force_crash_on_partner_chip_crash_indication