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donawalt's avatar
donawalt
Mentor - Experienced User
Jun 28, 2025

BUG: KERNEL CRASH in 9.13.1.2, Orbi 970

After being up about 28 hours, one of my 970 satellites did a restart. The bug log reports that the reason was a kernel crash.   It was at about 1:30 AM local time, so little or no action going o...
orbi 970 series
donawalt's avatar
donawalt
Mentor - Experienced User
Nov 03, 2025

I assume you have 970 Orbi series? Try these steps and wait to see if it fixes the crashes:

  1. 9.13.2.1 is the latest version - https://www.netgear.com/support/download/?model=RBE973S&_ga=2.38375275.974127454.1697786862-475167439.1689166105   Update manually or via the router admin web page (Advanced Tab -> Administration-> Firmware Update
  2. On the router admin web page, Advanced tab, Administration -> Logs: In the section "Include in Logs, turn everything OFF. At the top, click the Clear Log button.

 Then let it run and see if the panics continue. If they do, open a support ticket - get the ticket number and post it here, I'll also send that to our engineering contact who may have some ideas.