NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BUG: KERNEL CRASH in 9.13.1.2, Orbi 970
After being up about 28 hours, one of my 970 satellites did a restart. The bug log reports that the reason was a kernel crash.
It was at about 1:30 AM local time, so little or no action going o...
I assume you have 970 Orbi series? Try these steps and wait to see if it fixes the crashes:
- 9.13.2.1 is the latest version - https://www.netgear.com/support/download/?model=RBE973S&_ga=2.38375275.974127454.1697786862-475167439.1689166105 Update manually or via the router admin web page (Advanced Tab -> Administration-> Firmware Update
- On the router admin web page, Advanced tab, Administration -> Logs: In the section "Include in Logs, turn everything OFF. At the top, click the Clear Log button.
Then let it run and see if the panics continue. If they do, open a support ticket - get the ticket number and post it here, I'll also send that to our engineering contact who may have some ideas.
Yes, I have 970. My support ticket is 49350608
This firmware zip contains the old firmware; they packaged it wrong.
Yeah, they were running beta firmware. Netgear finally published it into production on Oct 31st 2025 but mistakenly packaged the wrong version. It's really frustrating because the community Mods keep locking down the threads when people bring up the issue.