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Forum Discussion

donawalt's avatar
donawalt
Mentor - Experienced User
Jun 28, 2025

BUG: KERNEL CRASH in 9.13.1.2, Orbi 970

After being up about 28 hours, one of my 970 satellites did a restart. The bug log reports that the reason was a kernel crash.   It was at about 1:30 AM local time, so little or no action going o...
orbi 970 series
dkarataiev's avatar
dkarataiev
Star
Nov 04, 2025

Unfortunately, the new firmware didn't resolve the issue—same problem. 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 04, 2025

Have you factory reset the system and setup from scratch to check this? 

 

What all do you have connected to 970 series system? 

dkarataiev wrote:

Unfortunately, the new firmware didn't resolve the issue—same problem. 

 

  • dkarataiev's avatar
    dkarataiev
    Star
    Nov 04, 2025

    I just reset everything, we'll see if that helps. What do you mean by connected to 970? 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 05, 2025

      What all devices are connected to the system? Phones,pads and etc...

       

      Let us know if this happens again. 

      • dkarataiev's avatar
        dkarataiev
        Star
        Nov 05, 2025

        Well, I have all the typical things: phones, laptops, etc. The router just restarted again :( This is after installing the new firmware, resetting, and setting everything up again.