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Forum Discussion
donawalt
Jun 28, 2025Mentor - Experienced User
BUG: KERNEL CRASH in 9.13.1.2, Orbi 970
After being up about 28 hours, one of my 970 satellites did a restart. The bug log reports that the reason was a kernel crash.
It was at about 1:30 AM local time, so little or no action going o...
donawalt
Nov 05, 2025Mentor - Experienced User
dkarataiev did you ever check if you were logging - I had posted for you:
- On the router admin web page, Advanced tab, Administration -> Logs: In the section "Include in Logs, turn everything OFF. At the top, click the Clear Log button.
Then let it run and see if the panics continue.
Also - did you hear from Netgear Engineering when I posted the info for you how to contact them - any reply, need me to ping them?
- dkarataievNov 05, 2025Star
I disabled logs a long time ago, and they are still disabled.
I haven't heard back from either the engineer or the Netgear support.
Thank you for your help! I appreciate this.- FURRYe38Nov 05, 2025Guru - Experienced User
dkarataiev Do you have any WiFi7 devices, if so, please brand and model#.
- dkarataievNov 05, 2025Star
Samsung Galaxy S25 Ultra and iPhone 16 Pro. I'm not sure if I have more Wi-Fi 7 devices.
- donawaltNov 05, 2025Mentor - Experienced User
dkarataiev I heard back from Fernando the NG engineer:
Have not had time to respond to this guy, very sorry. Super busy
Please tell him to send me another email today
I will make sure to respond tonight
So can you try again?
- dkarataievNov 05, 2025Star
Sent another message, thank you.