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Forum Discussion

donawalt's avatar
donawalt
Mentor - Experienced User
Jun 28, 2025

BUG: KERNEL CRASH in 9.13.1.2, Orbi 970

After being up about 28 hours, one of my 970 satellites did a restart. The bug log reports that the reason was a kernel crash.   It was at about 1:30 AM local time, so little or no action going o...
orbi 970 series
dkarataiev's avatar
dkarataiev
Star
Nov 05, 2025

I disabled logs a long time ago, and they are still disabled. 

I haven't heard back from either the engineer or the Netgear support. 
Thank you for your help! I appreciate this. 

donawalt's avatar
donawalt
Mentor - Experienced User
Nov 05, 2025

dkarataiev​ I heard back from Fernando the NG engineer:

 

Have not had time to respond to this guy, very sorry. Super busy

Please tell him to send me another email today

I will make sure to respond tonight

 

So can you try again?

  • dkarataiev's avatar
    dkarataiev
    Star
    Nov 05, 2025

    Sent another message, thank you.