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Solved
Constant intermittent connection - specifically with the PS5.
Hi, just upgraded from Nighthawk to Orbi. Nighthawk system with extender was ok but it kept resetting to old password and couldn’t ever work out why. New system was set up and for a few days ...
Have you tried disabling Netgear Armor? I had to disable it with my 970 as Armor was seeing some devices as a threat and not allowing a connection. The PS5 was one of the devices it would happen with, but now with Armor disabled, it will stay connected all day long.
What Orbi model # do you have?
FIrmware loaded on it?
Is the PS console connected to the RBS or the RBR?
Is the PS wireless or ethernet connected? Ethernet is recommended to the RBR.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
🛰
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is IPv6 enabled on the RBR?
Using ISP detected DNS or custom DNS?
FYI I am from the UK.
What Orbi model # do you have?
Orbi 970 with a satellite (RBE971 and RBE 970)
FIrmware loaded on it?
Both 9.13.2.1
Is the PS console connected to the RBS or the RBR?
So how can I work this out? Also I took the advice of a previous device and added the IoT network and the ps5 is connected to that - nothing else.
Is the PS wireless or ethernet connected?
Wireless
Ethernet is recommended to the RBR.
Assume RBR means the main router?
How many RBS are deployed?
1
What is the size of your home? Sq Ft?
I think 2,300 roughly (5 bed house)
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
🛰
So it’s close to that around 10 meters one side of the house to the other. FYI ps5 is the middle of the two.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
So I don’t really know what you mean? It’s Virgin Media is the ISP. Their router is called the HUB 5. I turned it modem only so I could use Orbi. Does that help?
Is IPv6 enabled on the RBR?
How do I check?
Using ISP detected DNS or custom DNS?
Not a clue 😂 - how do I check?
Sorry - I am a little technical but not 100% like you above - thanks in advance 🙏🏽
Have you tried disabling Netgear Armor? I had to disable it with my 970 as Armor was seeing some devices as a threat and not allowing a connection. The PS5 was one of the devices it would happen with, but now with Armor disabled, it will stay connected all day long.
Interesting - I will try it - but the issue is it’s intermittent not constant so not sure. But worth a shout.
Is the PS console connected to the RBS or the RBR?
So how can I work this out? Also I took the advice of a previous device and added the IoT network and the ps5 is connected to that - nothing else.
Does PS show up on the RBRs web page or on the RBS web page?
Is the PS wireless or ethernet connected?
Wireless
Can you try ethernet connected?
Ethernet is recommended to the RBR.
Assume RBR means the main router?
YES.
How many RBS are deployed?
1
What is the size of your home? Sq Ft?
I think 2,300 roughly (5 bed house)
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
🛰
So it’s close to that around 10 meters one side of the house to the other. FYI ps5 is the middle of the two.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
So I don’t really know what you mean? It’s Virgin Media is the ISP. Their router is called the HUB 5. I turned it modem only so I could use Orbi. Does that help?
Yes.
Is IPv6 enabled on the RBR?
How do I check?
On the RBRs web page under Advanced Tab/Advanced/IPv6
Using ISP detected DNS or custom DNS?
Not a clue 😂 - how do I check?Probably ISP if you don't know. Most would be using ISP DNS. Would be on RBRs web page under Advaned tab, Internet section.
Is ARMOR enabled on the system?
Hi,
Does PS show up on the RBRs web page or on the RBS web page?
I know what you mean now - i will test this weekend as i am away.
Can you try ethernet connected?
A pain - but i agree i need to try this to remove why i am having this issue.
On the RBRs web page under Advanced Tab/Advanced/IPv6
It says disabled.
Probably ISP if you don't know. Most would be using ISP DNS. Would be on RBRs web page under Advaned tab, Internet section.
So in basic tab, internet section - it says Internet IP address - "Get Dynamically from ISP" and under Domain Name Server (DNS) Address - "Get Automatically from ISP" - is this what you mean?
Is ARMOR enabled on the system?
It was - but i disabled it last night to see if that helps.