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Solved
Constant intermittent connection - specifically with the PS5.
Hi, just upgraded from Nighthawk to Orbi. Nighthawk system with extender was ok but it kept resetting to old password and couldn’t ever work out why. New system was set up and for a few days ...
Have you tried disabling Netgear Armor? I had to disable it with my 970 as Armor was seeing some devices as a threat and not allowing a connection. The PS5 was one of the devices it would happen with, but now with Armor disabled, it will stay connected all day long.
FYI I am from the UK.
What Orbi model # do you have?
Orbi 970 with a satellite (RBE971 and RBE 970)
FIrmware loaded on it?
Both 9.13.2.1
Is the PS console connected to the RBS or the RBR?
So how can I work this out? Also I took the advice of a previous device and added the IoT network and the ps5 is connected to that - nothing else.
Is the PS wireless or ethernet connected?
Wireless
Ethernet is recommended to the RBR.
Assume RBR means the main router?
How many RBS are deployed?
1
What is the size of your home? Sq Ft?
I think 2,300 roughly (5 bed house)
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
🛰
So it’s close to that around 10 meters one side of the house to the other. FYI ps5 is the middle of the two.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
So I don’t really know what you mean? It’s Virgin Media is the ISP. Their router is called the HUB 5. I turned it modem only so I could use Orbi. Does that help?
Is IPv6 enabled on the RBR?
How do I check?
Using ISP detected DNS or custom DNS?
Not a clue 😂 - how do I check?
Sorry - I am a little technical but not 100% like you above - thanks in advance 🙏🏽
Have you tried disabling Netgear Armor? I had to disable it with my 970 as Armor was seeing some devices as a threat and not allowing a connection. The PS5 was one of the devices it would happen with, but now with Armor disabled, it will stay connected all day long.
Interesting - I will try it - but the issue is it’s intermittent not constant so not sure. But worth a shout.
I would also suggest setting up a BQM (Broadband Quality Monitor). You mentioned your ISP is VM; I was a super user on their community. I would also have the Hub 5 power levels checked. Power levels too low on your downstream and upstream can cause packet loss and game dropouts, mostly at peak times.
Thanks! Ok - so how do i set up a BQM? How can i check the power levels?
This shouldn't suddenly make a difference to the internet though should it? As this is only happening now since the change. However you have made me think - both times the old Netgear and new Orbi - were plugged into extensions and not directly to the socket... could this effect it?
I have just turned off the amour protection also let you know how it goes.