NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Devices on network not showing up
Orbi 970 1 router 4 Satellites Firmware V9.13.2.1 Why do I have wireless devices on my network which dont show up on the web interface or in the mobile app They previously shown and are co...
What brand and model# wireless devices are not showing up?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite🛰
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Thanks I get why you ask all the questions but this device is 1 metre away from the the Router and I have an identical device next to it BOTH are connected and working
Firmware as above
The router is bridged through a BT Business Smart Hub
Not sure why I need to switch off the Satellite...
Just to confirm the device IS Connected to the router and working but NOT showing in the routers Web interface or in the mobile app
Surely everything connected to the network whether router or Satellite should display within a very short period of time