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KLasso's avatar
KLasso
Follower
Aug 25, 2025

I get the same weird request to join a SSID "NTGRBH_XXXXX…

Hello, I am having the exact same issues after joining  my personal network. I get the same weird request to join a SSID "NTGRBH_XXXXX…” I am also having interruptions and strange complications with theif you have any progress, uncovering explanation and more importantly, solutions, I would appreciate any help that anyone could provide internet (Orbi 773) 1 router 2 satellites.

if you have any progress, uncovering explanation of the and more importantly, solutions, I would appreciate any help that anyone could provide 

orbi 770 series

2 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Aug 25, 2025
    KLasso wrote:

    after joining my personal network. I get the same weird request to join a SSID "NTGRBH_XXXXX…”

    As FURRYe38​ pointed out, Netgear Orbi systems have a WiFi connection between router and satellites, which is enabled even when the satellites are connected to the router with Ethernet.  On the Forum this connection is called the "backhaul".

    In the WiFi5 and WiFi6 Orbis, this WiFi channel was named (SSID) NETGEAR_ORBI_hiddenxx where xx is a random two digit number designed to reduce the possibility that two customers living next to each other would deploy Orbi systems with the same WiFi connection name.  In the WiFi5 and WiFi6 models, this SSID was not broadcast, so user devices would not display it.  (WiFi 'scanner' apps would detect the signal, but had no SSID to display.)

     

    With the WiFi7 models, someone decided to change things:

    • The backhaul connection is now named NTGRBH_XXXXX (obviously "Netgear Back Haul" plus a random number), and
    • The SSID is broadcast so this WiFi channel appears on user devices and people try to connect their devices to it. (and cannot because the password is a VERY long string of random characters)

    How does this weird request appear?  (the device is already connected to WiFi, correct?)

     

    KLasso wrote:

    I am also having interruptions and strange complications

    More detail would help people attempt to address these concerns.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 25, 2025

    What mobile device are you using that is requesting to connect to the NTGRBH_XXXXX network? You can ignore this on those devices as this network is not user accessible or usable. 

    Please give more details on what interruptions are you experiences and complications mean.

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    What is the size of your home? Sq Ft? 
    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. 
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

     

     

    Does this happen with the RBS turned OFF? 
    Does this happen with both wireless and wired devices? 
    What channel configurations are currently set on the router?

    Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/kb/en-orbi-knowledge-sharing/netgear-mobile-applications-and-androidapplewindows-devices-faq/2457046

     

    Try disabling the following and see:
    Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.