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Forum Discussion
I have the same issue and am also in the USA
I have the same issue and am also in the USA. I contacted support about this and they tried telling me that I bought it (the orbi) from a seller that was selling products intended for Canada. I refut...
What FW version is your system running currently?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the system showing Canada or USA currently?
Have you powered OFF the Orbi system and the ISP modem/ONT for 1 minute then back ON with the ISP modem/ONT then RBR then soon after the RBS. Give about 10 minutes for the system to settle in then check location?
If a factory reset or a new system is deployed, the system can use same WiFi SSID name and password to help limit setup hassles with wifi devices.