I move around between the three (1 Router) and (2 satellites)

NETGEAR Expert

Dec 12, 2025

Thank you for sharing these details — we’re sorry to hear about the issues you’re experiencing after the firmware update.
To help us investigate this thoroughly, could you please provide a bit more information on the following items?

Firmware upgrade path

Which firmware version were you using before the upgrade, and which version are you currently on?

Device behavior

When your iOS devices disconnect, do they switch to 5G/cellular, or do they remain on Wi-Fi but lose Internet access?
Approximately how many devices disconnect at the same time?

Satellite connection

For the satellite that only connects over 2.4 GHz, could you check the Orbi web UI → Advanced → Attached Devices and tell us what backhaul type it shows (2.4/5/6 GHz or Ethernet)?
How far are the satellites from the router? Any walls or floors between them?

App mismatch

When the mobile app shows 52 devices and the web UI shows 40, could you share screenshots of both views?
Do incorrect wired/wireless labels appear only in the app, or also in the router’s web interface?

System reboot issue

Around what time does the system reboot?
After rebooting, do the LEDs on the router and satellites behave normally?

IPv6 / Wi-Fi configuration

Is IPv6 enabled or disabled after the upgrade?
Were any Wi-Fi settings changed prior to seeing these issues?

If you're willing, enabling debug logging will greatly assist our engineering team in identifying the root cause. We can share the steps.

Thank you again for providing such detailed feedback.
We understand how frustrating this must be, and we’ll do our best to help you restore stable performance as quickly as possible.
Your answers will help us diagnose the issue and escalate it to engineering if needed.

Austin

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I move around between the three (1 Router) and (2 satellites)