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Forum Discussion
piddyy
Jul 25, 2025Tutor
I still have hourly interruptions
New firmware installed (V10.5.19.5). Unfortunately, I still have hourly interruptions.
2 Replies
- FURRYe38Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰RBS wireless or ethernet connected to the RBR.
What brand and model devices do you have connected to the system?
Where are you seeing this interruption with your devices? While connected to the RBR or to the RBS?
How was the FW updated on the system? Via Auto Update or manually?
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?I've had my 770 series online since first getting v.5 FW. My system was manually updated OFFLINE, factory reset and setup from scratch and then put online.
I've gamed with a xbox console wirelessly connected behind one of the RBS for over two hours with out seeing any issues or interuptions.Had zoom meeting for just over an hour wirelessly connected PC to the RBS with out seeing any interuptions.
- CrimpOnGuru - Experienced User
I still have hourly interruptions.
i.e. the same MacBook
- When connected directly to the 771 router with Ethernet, observes no connection issues.
- When connected to the 771 router with WiFi, every 60 minutes there is a period of 30-60 seconds when ICMP (ping) to an internet IP address fails.
Other activities, such as viewing video or on-line meetings also pause during this period of time?
Other devices are also affected, but the MacBook is the only device which has an app to record pings and thus document when the problem starts and how long it lasts?