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Installed 9.13.1.2 - initial results (positive)
I installed 9.13.1.2 on two 971s and a 970 Orbi router tonight. I am looking to test 6 basic issues I have seen on the 970 series; some of these may take days or even weeks to surface. But my test li...
Looking good. Fingers crossed.
I am seeing something weird with this new firmware. Tonight, I keep getting the red light on my router, app showing router offline, but my Roku continues to stream, my computer continues to stream, but on that same computer I cannot go to websites, even though I am streaming Spectrum on it. Certain devices offline. Red light of router on/off on/off and various intervals. I submitted a bug report to Ssu-Tuan via email. Error page on Edge says it can't find DNS.
Didn't have this behavior on previous firmware.
JWS9518 you may have something else going on here. If it's just a simple case of the router not communicating with the modem/internet, the router is Magenta. Red pulsing light means the router thinks its WAN link or its own firmware is unhealthy – often a missed heartbeat to Netgear’s cloud or a brief loss of the ISP gateway. My theory is, existing TCP sessions stay up because they already know the server IPs and don’t need new DNS look-ups - so your Roku continues to stream. But fresh DNS queries from the PC are timing-out, so anything that needs a new IP address fails.
If you haven't taken these steps, I would try:
- Is there any way you can verify your ISP signal etc. is healthy - that they are not having any problems? I have Comcast for example, they have a status page which reports any issues, in addition to their app reporting that there are problems or maintenance in my neighborhood.
- What does your modem say is going on? I assume it shows no problems, log is clean, signals still good? If not the problem is there. Also, check cable connection between modem and router, they can come loose.
- Assuming no issues in #1 or #2, reboot through the Orbi router's web admin page at 192.168.1.1 - doing it there will reboot the satellites as well. Often a simple reboot will clear things up, especially after a firmware update.
- If it's on turn, off IPv6 setting on router admin page - Advanced tab, advanced section, IPv6. There are issues with it, NG is aware and is working on them. I actually have IPv6 turned off permanently.
- If the problem persists, as Netgear recommends, do a factory reset:
If continued problems are seen after a FW update, it's recommended to try a factory reset and setup from scratch with out loading any saved configurations from backup files. Use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
This sends a Factory Reset command to any and all connected RBS as well.Here's a good procedure with all the detailed steps for doing a factory reset if you have to:
Re: Orbi Satellite Information and FAQ | NETGEAR Communities
Good luck and let us know how it goes!
I have Spectrum and I did a speed test while the issue was going on and the speeds were fast and not showing any issues. Never saw any modem issues. There was a storm last night, but the issues occurred after it had passed. Spectrum also has a severe weather banner, even this morning, indicating an outage in the area, but nothing comes up specifically for here and everything seems to be working normally this morning. Doesn't mean that it could not have affected their network as it was a lightning heavy storm last night.
I did unplug the router last night prior to going to sleep last night for a minute or two and then plugged back in before going to bed. It had at that point, prior to unplugging, seemed to stop doing that. So far, this morning, I see no issues. I do have IVP6 on, I will probably follow your suggestion and turn it off. I have not had any issues with it prior, but it sounds like a possibility.
I am hoping it is just an anomaly or storm related as I have not seen anything like this occur since early beta firmware and the last firmware was stable for me (although I know others have reported issues.) I will let you know if I see anything like that again.
I am hoping me emailing Ssu-Tuan the debug logs can help track down the cause, if it is a bug in the new firmware.
As a last resort, I will factory reset if it rears its head again. I appreciate the feedback and help.
EXACTLY what I am experiencing. I use StarTrinity (a little background app) and my connection is up and down too since the update, on all the devices.
UPDATE: I RMA'ed the devices. New set does NOT have this issue, 100% uptime, exact same network, with the same new firmware. It appears I just got a flakey set. It happens. Disregard my earlier comment but know you aren't alone. I was pulling my hair out as a tech that my own WiFi was crapping out.
Glad the RMA is working. Thanks for letting us know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡UPDATE: I RMA'ed the devices. New set does NOT have this issue, 100% uptime, exact same network, with the same new firmware. It appears I just got a flakey set. It happens. Disregard my earlier comment but know you aren't alone. I was pulling my hair out as a tech that my own WiFi was crapping out.
