NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Is my satellite dead?
I have an Orbi 970 set - router + 4 satellites (5 devices). I’ve extended warranty and all that. Mine was one of those sets where the router was “overheating” and dropping. And putting a fan on t...
Update:
I reset all satellites (including 30-30-30) and the RBR and set everything up from scratch. Doubly verified everything was truly erased by ensuring none of them was 'zombie broadcasting' the WiFi networks I'd set up.
Everything came back up fine, except the same faulty satellite. The RBR is able to see there is a satellite during discovery and fails to add it.
But it does show up in the attached satellites list, and it's able to correctly capture the MAC address - that's about it though. Explicitly removing it from the browser interface and readding there or in the app never succeeds. In the app, it just says 0 of 1 satellites added or something like that.
The only thing different post reset is that sometimes the satellite shows up with a solid white light for extended periods (trying to add or sync does nothing except it starts blinking again). Probably because the 30-30-30 reset wiped out any recollection of its "former self"? And now it's just exhibiting the underlying hardware problems that are persistent?
Having done log collection for Netgear before - I think all I'll be able to do is provide logs from the RBR. Without any IP to hit the satellite with, I don't think I'll be able to interface with it to collect anything.