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Forum Discussion
Is my satellite dead?
I have an Orbi 970 set - router + 4 satellites (5 devices). I’ve extended warranty and all that. Mine was one of those sets where the router was “overheating” and dropping. And putting a fan on t...
I finally received a new satellite last week, and it's working perfectly. Synced within minutes with no action required from me.
Things I learnt from this experience though - my 2 additionally purchased satellites that are not in the bundle are not under pro support. It didn't matter in this instance as both those satellites are fine. I didn't realize this because I wasn't prompted to purchase pro support for them and assumed they were covered. Even though one of those extra satellites are still under warranty until November, I cannot purchase pro support for them because the ability to buy it goes away 90 days after purchase.
I will not be very happy if anything happens to either of those satellites.
Glad the RMA got it working.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
