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Forum Discussion

Flapman's avatar
Flapman
Tutor
Apr 07, 2026

Lag and intemittent connection issues on new Orbi 370

Hello,   I recently upgraded my old Orbi system to a 370.    Since then, I have regular network interruption issues on most of my main Wi-Fi-enabled devices.   Sonos and Spectrum issues mostly.    ...
orbi 370 series
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 07, 2026

What Firmware version is currently loaded?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

 

Using ISP Detected DNS or custom DNS?

Is IPv6 Enabled or disabled?

 

How many RBS are deployed? 

What is the size of your home? Sq Ft?

What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.

https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

 

Does this happen with the RBS turned OFF? 

Does this happen with both wireless and wired devices? 

What channel configurations are currently set on the router?

 

Try disabling the following and see:

Armor, Smart Parental Controls or Circle, Traffic Meter.

Flapman's avatar
Flapman
Tutor
Apr 08, 2026

Hi Furry,

 

Thanks for being willing to help.  :)

 

Here are the answers to your questions.

 

  1. Spectrum DOCSIS 3.1 Modem.  Model E31T2V1
  2.  I am updating all my Ethernet cables to CAT6A this week.
  3. Orbi is set to get DNS automatically from ISP
  4. IPv6 is disabled
  5. I have one Orbi router and two satellites.
  6. My house is 2600 sq feet
  7. I think they are about 30 feet apart from each other.  The main Orbi 371 is in my office (north center of house), one satellite is in LR (southeast room), and last satellite is in the hallway (west).  I put the last one there to plug one of my sono speakers into and provide coverage to my MBR and my wife's office.   
  8. I have not yet tried to test with the satellites off.  
  9. Both
  10. I have 2.4 and 5 enabled.
  11. Need to test the last part about the Armor and Traffic meter.  I don't use parental controls.

 

I hope this all helps.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 08, 2026

    Try using custom IPv4 DNS like Cloudfare or Quad9.

    What WiFi channel configurations are currently set on the router for 2.4 and 5Ghz?