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Forum Discussion

timtim1192too's avatar
timtim1192too
Aspirant
Nov 03, 2025

Loosing WIFI (Internet) on single primary SSID

Brand new system of RBE971 w/ (3) RBE970 satellites all running V9.13.1.2 firmware, but I keep loosing INTERNET on the primary SSID, while the GUEST SSID is connected and working fine.   Why? This ...
orbi 970 series
timtim1192too's avatar
timtim1192too
Aspirant
Nov 06, 2025

November 6th update:

 

  1. Yes - Bitdefender Armor is enabled on router - remember issue is just on a single SSID at a time while the other 2 have internet access
  2. Replaced ethernet cable btw router and ONT w/ a STP Cat 8 cable ~15 feet away from each other
  3. Upgraded to the latest FW released on Oct 31st on all satellites and router

 

Still  occurring. At 1st it was just the primary SSID, now it seems to be random. This morning the IoT SSID lost internet connectivity

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 06, 2025

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

 

I recommend you open a support ticket with NG support and reference this forum thread. 

  • timtim1192too's avatar
    timtim1192too
    Aspirant
    Nov 06, 2025

    ONT is   Calix 812NG-V

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 06, 2025

      Ok, I'll pass this on to NG as well. 

      Is this the unit you have? 

      https://astound-prod.mindtouch.us/all-equipment/internet-equipment/fiber-to-the-home-equipment/calix-gigahub-812g-ont-all-in-one