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Forum Discussion
Manual update to 9.13.2.1 from V9.12.3.3_1.2.20
I had two Orbi 970 systems, both running 9.12.3.3_1.2.20. I tried to manually update one to 9.13.2.1 downloaded from the Netgear support site. The satellites worked fine. The router bricked. I am...
Doesn't work, let's try cut and paste. If this third iteration works, then only plain text is being allowed. It says all of the other formats (.docx, .pdf, .rtf) have embedded URLs. Beyond me since I don't see any such thing.
Manually update firmware
If a satellite is connected to your router, you can log in to the router to manually upload the firmware on your satellite.
WARNING: We recommend that you always update the firmware on your satellite first and then update your router. Also, do not update the firmware on your router and satellite at the same time and do not update more than one Orbi device (router or satellite) at a time. If you need to update more than one Orbi device, wait for the first Orbi device to finish updating before updating your next Orbi device.
To manually update the firmware on your Orbi router and satellites, follow these high level steps:
1. Visit netgear.com/support and download the firmware for both your Orbi router and satellites.
2. Update the firmware on your Orbi satellites, one at a time.
For more information, see Manually update satellite firmware on page 95.
3. Update the firmware on your Orbi router.
For more information, see Manually update router firmware on page 96.
Manually update satellite firmware
We recommend that you update your satellite s firmware before you update the router s firmware.
To manually update your satellites' firmware:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com. A login window displays.
3. Enter the Orbi admin user name and password.
The username is admin. The password is the one that you specified when you set up your Orbi. The username and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Firmware Update > Manual Update.
The Firmware Update page displays.
5. Select the check box next to your satellite s model name.
If you have more than one satellite, only update one satellite at a time. You must wait for the first satellite to finish updating before updating the next satellite.
6. Click the Update button.
The Orbi satellite Firmware Update window displays.
7. If the browser asks you for the admin password, enter the same password that you entered for the router.
8. Click the Browse button.
9. Locate and select the satellite firmware file that you downloaded. The firmware file name ends in .img or .chk.
10. Click the Upload button.
The upload process starts.
WARNING: To avoid the risk of corrupting the firmware, do not interrupt the upgrade. For example, do not close the browser, click a link, or load a new page. Do not turn off the satellite.
When the upload is complete, your satellite restarts. The update process typically takes about two minutes.
Manually update router firmware
We recommend that you update your router s firmware after you update the satellites' firmware.
WARNING: Make sure that your satellites completes their firmware updates before you update your router s firmware.
To manually update your router s firmware:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window displays.
3. Enter the Orbi admin username and password.
The user name is admin. The password is the one that you specified when you set up your Orbi. The username and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Firmware Update > Manual Update.
The Firmware Update page displays.
5. Click the Browse button.
6. Locate and select the router firmware file you downloaded. The firmware file name ends in .img.
7. Click the Upload button.
The upload process starts.
WARNING: To avoid the risk of corrupting the firmware, do not interrupt the upgrade. For example, do not close the browser, click a link, or load a new page. Do not turn off the router.
When the upload is complete, your router restarts. The update process typically takes about two minutes.