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birdiesatx's avatar
birdiesatx
Follower
May 22, 2025

My 770 router and satellite

I have the same exact scenario and issue with my 770 router and satellite!  The only difference is that my ISP swapped out my old fashioned modem for a Gigaspire modem and I can't help but think it's also part of the problem

 

orbi 770 series

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    May 23, 2025

    Does the front LED on the RBR or RBS turn PINK or blink WHITE when this happens? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    If the system worked before the ISP changed out the modem, seems like maybe a ISP issue with the new modem.

     

    How many RBS are deployed? 
    What is the size of your home? Sq Ft? 
    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. 
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

     

    Does this happen with the RBS turned OFF? 
    Does this happen with both wireless and wired devices? 
    What channel configurations are currently set on the router?  

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/kb/en-orbi-knowledge-sharing/netgear-mobile-applications-and-androidapplewindows-devices-faq/2457046

     

    Disable all logging on the RBR...

     

    Has a factory reset and setup from scratch been performed since last FW update?