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Forum Discussion
kingjh2
Nov 16, 2025Aspirant
Netgear Orbi 970 wired backhaul issues
I have a Netgear Orbi 970 series with one router and two satellites. I had my satellites connected using 10g port via CAT 6A to XS508M switch and then to the router to the 10g lan port. The router wo...
FURRYe38
Nov 16, 2025Guru - Experienced User
Was the RBS first wirelessly connected to the RBR, then ethernet connected?
What FW version is loaded on the RBR and RBS?
Which ports on the switch are you using?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
Brand and model# of ISP modem the RBR is connected too?
Just had my 970 series online before moving to a different system. Also have same non managed switch mode and has not been powered cycled in a long time. Zero issues. Both RBS ethernet connected to this switch.
kingjh2 wrote:I have a Netgear Orbi 970 series with one router and two satellites. I had my satellites connected using 10g port via CAT 6A to XS508M switch and then to the router to the 10g lan port. The router would reboot randomly to where I had the original router RMA'd, but the current router has the same issues. Netgear support requested that I disconnect the wired backhaul and just use wireless backhaul to test the theory of a broadcast storm on the switch causing the issue. It's been 2 days so far with no issues, but I have seen the router up for 8 days in it's previous configuration so will continue to monitor. If the issue does not reappear using wireless backhaul I was going to clear the mac address table in the switch by disconnecting power for a bit and then connect router, sat 1, and sat 2 one at a time. All gear is on an UPS.
Anyone else have issues using unmanaged switch for wired backhaul? Any recommendations?
kingjh2
Nov 16, 2025Aspirant
During setup I had the satellites wired.
Support had me upgrade firmware to V9.13.2.1_1.3.35 which was recently released.
Using ports 1 and 2 for satellites and 8 for router.
6000 sq ft house. Satellites are more than 30ft away.
AT&T BGW320 gateway
- FURRYe38Nov 17, 2025Guru - Experienced User
Orbi tends to prefer having the RBS wirelessly connect first, then once they are fully synced there, then ethernet connect them.
What happens if you use port 1 for the RBR on the XS switch, then ports 2 and 3 for RBS?
Be sure your RBR is using the gateways DMZ or IP pass thru feature to avoid the double NAT condition.
- kingjh2Nov 17, 2025Aspirant
Not changing anything right now at least for another 5 days just to ensure another reboot does not occur. I will then plug in the router and one satellite to see how it operates and then the other satellite. I'm hoping by clearing the mac address table in the switch that it will operate correctly.
Gateway is in IP-Passthrough mode.
- FURRYe38Nov 17, 2025Guru - Experienced User
Let us know how it goes.