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Forum Discussion
Orbi 770 – WiFi Drops Every Hour
At the beginning of the year, I posted in this forum about hourly interruptions with my ORBI770 mesh system. At the time, other users were experiencing similar problems, and I worked with Netgear Sup...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
Has a factory reset and setup from scratch been performed since last FW update?
My 770 series is back online and is stable for me. Been solid on v.3. FW and prior. Had it online for around 20+ days back in July.
What Firmware version is currently loaded?
- V10.5.20.3
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- Sunrise ISP Switzerland Connect Box 3 Modem (DOCSIS 3.1)
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
- Yes, tested also other cable, same issue.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite🛰
- 220 square meter, around 2400 square ft
- 4 floors
- 1 router and 2 satellite with more than 30 feet distance between RBR / RBS
Does this happen with the RBS turned OFF?
- Not sure
Does this happen with both wireless and wired devices?
- Only wireless
What channel configurations are currently set on the router?
- Different configs (48, Auto but also 40, 5)
Any Wifi Neighbors near by? If so, how many?
- no
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
- All disabled except IPv6
- Can I disable this over Advanced - IPv6 - Internet Connection Type - Disabled?
Has a factory reset and setup from scratch been performed since last FW update?
- Yes, nothing changed.
For that size of home, the RBR and just one RBS would be needed. Can you try with turning OFF one of the RBS for now?
Please see if the all RBS turned OFF if this still happens with the RBR alone.
Try channels 1 and 40 or 11 and 48.
Yes to disable IPv6.
How long have you had this system for?
No, unfortunately not. With only two devices, I have poor coverage. But yes, I can test it when I switch off the satellites.
I got the system in January and the problem since then.
Ok.
Let us know the results of the RBR alone.
If you have been seeing this since then, I recommend opening up a support ticket with NG and check on RMA options.