NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi 770 keeps disconnecting Smart Home devices even with 2.4 GHz
Just installed the Orbi 770 with 2 satellites to completely cover the house. IoT WiFi is enabled with 2.4 GHz only. All the smart home devices (Ring cameras, Google Home, etc) when connected will hav...
smart home devices will not (re)connect
What leads to this conclusion?
- These devices no longer appear on the web interface list of "Attached Devices"?
- These devices no longer appear on the Orbi 'app' list of Connected Devices?
- The smartphone apps for these devices say that they are "not available"?
- Are ALL WiFi devices connected to the IoT network affected, or only some devices?
It seems to only affect Smart Home Devices (Ring cameras, Google Home, etc), but it will be random in that regard as well.
For example sometimes all the Ring cameras will be offline and sometimes most of them will be offline. Under Device Manager in the Orbi App, it will say "Device is offline" and if I were to go to Ring app it will say that there is no internet connection, despite having internet. They will only reconnect after I reboot the router. Unsure why they disconnect in the first place as well.
This problem occurred whether the Smart Home Devices were connected to the main WiFi Network or the IoT Network.