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Orbi 770 keeps disconnecting Smart Home devices even with 2.4 GHz
Just installed the Orbi 770 with 2 satellites to completely cover the house. IoT WiFi is enabled with 2.4 GHz only. All the smart home devices (Ring cameras, Google Home, etc) when connected will hav...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Just installed the Orbi 770 with 2 satellites to completely cover the house. IoT WiFi is enabled with 2.4 GHz only. All the smart home devices (Ring cameras, Google Home, etc) when connected will have great signal and works flawlessly.
But for whatever reason, the devices will disconnect randomly (usually once a day) and the network map will show that the router and satellite is working but the smart home devices will not (re)connect unless I reboot the router. How can I keep them connected? Is there an advanced setting I am overlooking or is this a defective product?
Firmware: v10.5.19.5
Modem: Netgear CM1100
Home Size: 6000 sq ft
Router to Satellite: Roughly 30 ft
RBS turned OFF? I have noticed once that it will stay disconnected when the RBS was randomly rebooting by itself, I do not believe this has an effect. The RBS when sync, is also blue and I believe it is a good connection.
Devices Effected: Wireless devices only (all Smart Home devices like Ring cameras)
Channel Configurations: The effected devices are all on IoT (2.4 GHz Only). SSID is set to 2.4GHz: Auto and 5 GHz:40
How many devices do you have connected on the IoT network?
Try setting 2.4Ghz to manual channel 1, 6 or 11.
So all main WLAN devices are working ok?
You can try un-checking 20/40Mhz coexistence under Advanced tab/Advanced/Advanced Wireless settings to see if this may help or not.