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Forum Discussion
Altaer
Mar 22, 2026Aspirant
Orbi 771 lags every 60 minutes exactly
The previous discussion was reply locked, but I have some more information on the issue that I've been dealing with for the past year and a half. Previous discussion: Orbi RBE771 Latency issues ev...
Altaer
Mar 24, 2026Aspirant
I was able to capture debug logs straight from Orbi during the event. If someone from Netgear would like them, please send me an email!
- FURRYe38Mar 24, 2026Guru - Experienced User
Responded to you on Reddit.
- AltaerMar 24, 2026Aspirant
I was able to feed these debug logs into Claude and it found the following, in case it's useful:
Root Cause: Hourly Backhaul Channel Scan (BkScanCron)
Your Orbi 771 is running a mesh backhaul scan every 60 minutes, exactly on the hour. This is configured in the firmware as:
ezmesh.MultiAP.BkScanCron='0 * * * *'
ezmesh.MultiAP.EnableCronBasedBkScan='0'
The EnableCronBasedBkScan='0' setting is supposed to disable this, but the logs prove it's not working. The scan fires anyway.
What happens during the scan (confirmed in emt_dbg_log):
Every hour, a cascade of events hits the wireless subsystem. The logs show:
Invalid channel change events — the backhaul radio briefly goes off-channel to evaluate alternatives
Stats collection disabled for every connected device simultaneously — the log shows "Cannot sample STA stats for [every client MAC] as stats collection is not enabled" firing all at once, which only happens during a scan
Messages from unknown BSS — the satellite (your RBE770 at 192.xxx.x.xx) temporarily becomes unrecognized as the backhaul link is disrupted
Band steering decisions triggered en masse at the exact same moment
This creates a ~30-second window where the backhaul between your router and satellite is degraded or disrupted, which explains the choppy gaming experience you're seeing.
Why your channel pin didn't fix it: Pinning channels only controls the fronthaul (your devices' connection to the router). The backhaul scan is evaluating the satellite's connection to the router, which uses a separate 6GHz backhaul radio — so the channel pinning has no effect.
- FURRYe38Mar 24, 2026Guru - Experienced User
Ok, Possible good pointer. Will pass this to NG for review. I presume they will find the real issue after checking everything.
No idea when that will be though. Please be patient.
- Austin_Netgear1Mar 25, 2026NETGEAR Expert
Hi Altaer,
This is Austin from NETGEAR.
Thanks for sharing the additional details.
Could you please share the debug logs with me?
I sent you a DM.
Austin