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Forum Discussion
Orbi 772 - Please Netgear, HELP!
Hello everyone, I decided to write this post to let everyone know what I’ve been going through, all in one place, to ask for help and also acknowledge those who have truly supported me during thi...
I'm currently testing my 770 series for packet loss and issues with the wifi and certain wifi adapters. Been seeing packet loss with two different adapters when connected behind the RBS that is wireless connected to the RBR. I'm working to send my test results to NG in hopes they can help tune in the issues being seen on the 770 series.
Please confirme your on FW v.10.5.20.7 as I'm on v.20.4 currently with my 770 series.
How are the RBS ethernet connected to the RBR? directy behind the RBR or is there a LAN switch in between them? If a LAN switch is present, brand and model# of this switch please.
Is the RBR20 in same home as the 770 series? If so, what WiFi channels is it using and what channels is the RBR771 using?
What is the brand and model# of the ISP modem or ONT the RBR is connected too?
HiFURRYe38!
You are the last hope, as always!
My issues are actually happening with the RBR, as the computer is directly wired to it. It is also worrying that between RBR and RBS it is happening too, but makes sense as my Eufy camera used as baby monitor loses packets sometimes and stays with huge delays, and I was blaming the camera.
Hitting back to you questions…
- 100% confirmed that I am on V10.5.20.7 firmware, released yesterday and manually upgraded on both RBR and RBS;
- RBR and RBS are directly connected with a recently CAT6a cable [50ft] (thought it was the problem), no middle man;
- My wife’s office is not in the same place, so it is not close for tests, but the 960 is across the street and can be used for testing, if needed;
- ISP is Vivo (Brazil) and the ONT brand is mitrastar. When I direct connect to it no drops or packet issues issues at all;
- Also my ping and packet loss is between device and router, so the problem is in house, not out.
I hope something can be done, but with my old knowledge of IT (used to work as a project manager/buyer long ago) it looks like the device hardware can’t stand with the workload as packet loss when wired is really weird, even more with a second RBR with same issues.
As the design improvements are huge on the 87x series, I believe it is already known by Netgear, and I am willing to pay the difference and make the switch, but I am not receiving any replies anymore in my ticket.
Thanks for all your efforts!
I've sent this to NG for review. We've began to monitor for packet loss. Seeing this as well on my system.
Seems like the 770 and 870 series are same just has better wifi specs I think.
Thanks again!
Let's hope they find out what is going on, because I've just tested (currently testing) on my wi-fi too and the same problem persists with more often high response times.
Also about 871 and 771 they're different on the LAN side too: 771 is 3 port ethernet + 1 port WAN and all 2.5g. The 871 is 4 port ethernet 2.5g but WAN is 10g, so definitely we have more ports and faster WAN, so different and upgraded internals for sure. I'm pretty sure it would solve my issues due to newer and upgraded hardware.