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Forum Discussion
Orbi 772 - Please Netgear, HELP!
Hello everyone, I decided to write this post to let everyone know what I’ve been going through, all in one place, to ask for help and also acknowledge those who have truly supported me during thi...
HiFURRYe38!
You are the last hope, as always!
My issues are actually happening with the RBR, as the computer is directly wired to it. It is also worrying that between RBR and RBS it is happening too, but makes sense as my Eufy camera used as baby monitor loses packets sometimes and stays with huge delays, and I was blaming the camera.
Hitting back to you questions…
- 100% confirmed that I am on V10.5.20.7 firmware, released yesterday and manually upgraded on both RBR and RBS;
- RBR and RBS are directly connected with a recently CAT6a cable [50ft] (thought it was the problem), no middle man;
- My wife’s office is not in the same place, so it is not close for tests, but the 960 is across the street and can be used for testing, if needed;
- ISP is Vivo (Brazil) and the ONT brand is mitrastar. When I direct connect to it no drops or packet issues issues at all;
- Also my ping and packet loss is between device and router, so the problem is in house, not out.
I hope something can be done, but with my old knowledge of IT (used to work as a project manager/buyer long ago) it looks like the device hardware can’t stand with the workload as packet loss when wired is really weird, even more with a second RBR with same issues.
As the design improvements are huge on the 87x series, I believe it is already known by Netgear, and I am willing to pay the difference and make the switch, but I am not receiving any replies anymore in my ticket.
Thanks for all your efforts!
I've sent this to NG for review. We've began to monitor for packet loss. Seeing this as well on my system.
Seems like the 770 and 870 series are same just has better wifi specs I think.
Thanks again!
Let's hope they find out what is going on, because I've just tested (currently testing) on my wi-fi too and the same problem persists with more often high response times.
Also about 871 and 771 they're different on the LAN side too: 771 is 3 port ethernet + 1 port WAN and all 2.5g. The 871 is 4 port ethernet 2.5g but WAN is 10g, so definitely we have more ports and faster WAN, so different and upgraded internals for sure. I'm pretty sure it would solve my issues due to newer and upgraded hardware.
Ya are different. Just looked at my 870 series. More ports for sure and WAN spec different.
I'm working with NG on the 770 series though. Let give them a chance here.
There's nothing else I'm doing in the last 10 months than give them a thousand chances and paid a not cheap price to get something that would help my work, not put it at risk...
What is complicated is that it was promised a replacement after the RMA and now support disappeared. I went after a lot of friends and business contacts to find a way to make this replacement arrives to me and then send the old set back, which is not easy as we are talking about international travel, and looks like Netgear will miss this window.
Even with all that cost on my side which I would have purchased a 970 set and spared some money, I am willing to pay the difference on the 870 and make it end for all of us, but currently I'm being ignored on my case.