NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi 870 + 2 Sats - strange issue with not showing devices connected
So, I just moved from an older Linksys Gen 2 mesh system. It was pretty solid but wife wanted greater speeds for her work. So, I just upgraded to the Orbi 870. When I log into my OrbiNet, it states t...
Updates. :) Thank you again for your help! It ended up working out.
Cat5 seems to be lighting up 2.5Gb on my backhaul and for the rest of the house.
I changed the placement of the main router to the front of the house on the first floor, pointing to the back of the house, where there is a sattelite, also on the first floor.
For the sat on the second floor, I aslo placed it at the front of the house, pointing to the back of the house. The back of the house on the second floor doesn't have that many smart devices that need IPs as they are "Matter / Zigbee" paired on my main house hub.I also disabled MAC Randomization on my devices.
I can now see all the devices on OrbiNet and also on my phone app.
So, I would say problem solved! :)
Again, I just want to thank you and this community for the assist and guidance. It was very helpful! :)
-Lutra
Both RBR and RBS have matching FW versions which is good.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Are you using ISP detected IPv4 and IPv6 DNS?
Can you disable IPv6 for now and test.
When you had the RBS ethernet connected for wired BH, how are they connected to the RBR? There any wall outlets or ethernet patch panel or a LAN switch inbetween them?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
For the size of home, the main router unit and just one RBS should work. A 2nd maybe too much.
I would try this first, bring both RBS to same room as RBR, or maybe one room away. Factory reset it using the ERASE button on the RBRs web page and then setup from scratch using a web browser. MS Edge is preferred for this.
Set up the system with the RBS wirelessly connected first.
After setting up, check both RBR web page and Orbi app for RBS connection status. WEB UI should show both after say 5-10 minutes of being online.
Please review and walk thru this reset process here:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
I use this all the time and works well.
Once you have the system setup again, put the RBS back in there remote locations and power them ON and let them wirelessly connect for now.