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Solved
Orbi 970 - Crash after Speedtest
Dear Commuinity, In my RBE971 system with 1 satelllite with wireless backhaul, I have regular crashes /reboots of the RBE971 every 1-2 days. While I was testing the behaviour , I also saw...
I received today the replacement router RBE971 and configured as AP with my 1 existing satellite.
NG sent only the router and I used my existing power adapter (with new design and increased amperage)
I have executed intensively Speedtest via WebUI and Orbi iOS app. Until now I couldn’t crash the new router. See below consecutive Speedtest via app
This is the latest public firmware 9.12.5.3 and the daily restarts happenned in all fw that I've used.
However I was never tried consecutive SpeedTests to crash the 971. With this Speed Test, i'm 100% sure that RBE will crash.
The ethernet cable between the RBE971 and modem is CAT6 and I tested also 2 other cables. Same problem.
Normally I use 971 in AP mode, but I tested both AP and Router mode: same RBE crashes always after consecutive speedtests.
The crash happpens during the Speedtest, after few successfull speedtests, WebUI become unresponsive and 971 reboots (white blinking led) or it became unresponsive with magenta led (don't answer to pings)
And this is reproducible in every try...
What is the brand and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Also lets turn OFF all logging on the RBRs web page as well under Advanced tab/Admin/Logging. Uncheck all boxes and apply the change.
After 5 consecutive speed test this morning on my RBR971 saw now issues. I then checked the system uptime under debug page and show stats for any changes there. Nothing. I'll try again later today after work.
Keep in touch with NG support and lets see if the RMA RBR sees same issue.
