NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Saner
Jun 10, 2025Apprentice
Orbi 970 - Crash after Speedtest
Dear Commuinity, In my RBE971 system with 1 satelllite with wireless backhaul, I have regular crashes /reboots of the RBE971 every 1-2 days. While I was testing the behaviour , I also saw...
- Jun 16, 2025
I received today the replacement router RBE971 and configured as AP with my 1 existing satellite.
NG sent only the router and I used my existing power adapter (with new design and increased amperage)
I have executed intensively Speedtest via WebUI and Orbi iOS app. Until now I couldn’t crash the new router. See below consecutive Speedtest via app
Saner
Jun 10, 2025Apprentice
I don't understand why/how but sometime my replies are deleted automatically Anyway, I try again.
In a previuos topis we discueed about the restarts and my config : I'm in France and using the modem/router Livebox 7 provided by ISP Orange France.
I'm in contact with NG Support since end of April and provided a lots of debug_logs related to my regular crashes.
Below you will see 2 samples from the file oopsdump :
==========================Kernel crash log 2025/5/21 23:05:25=====
<1>[ 6024.605375] Unable to handle kernel NULL pointer dereference at virtual address 00000d20
<1>[ 6024.605379] pgd = f6cf5fcb
<1>[ 6024.605381] [00000d20] *pgd=a74a6835, *pte=00000000, *ppte=00000000
<0>[ 6024.605388] Internal error: Oops: 817 [#1] PREEMPT SMP ARM
<4>[ 6025.659482] ========== Timestamp: 2025-05-21 23:05:25 UTC ==========
<0>[ 6025.659483] Kernel panic - not syncing: Fatal exception in interrupt
==========================Kernel crash log 2025/5/22 22:23:43=====
<1>[ 2509.184694] Unable to handle kernel paging request at virtual address fffffff8
<1>[ 2509.184698] pgd = b752dc37
<1>[ 2509.184700] [fffffff8] *pgd=bc1fd861, *pte=00000000, *ppte=00000000
<0>[ 2509.184706] Internal error: Oops: 837 [#1] PREEMPT SMP ARM
<0>[ 2509.882811] Kernel panic - not syncing: Fatal exception