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Solved
Orbi 970 - Crash after Speedtest
Dear Commuinity, In my RBE971 system with 1 satelllite with wireless backhaul, I have regular crashes /reboots of the RBE971 every 1-2 days. While I was testing the behaviour , I also saw...
I received today the replacement router RBE971 and configured as AP with my 1 existing satellite.
NG sent only the router and I used my existing power adapter (with new design and increased amperage)
I have executed intensively Speedtest via WebUI and Orbi iOS app. Until now I couldn’t crash the new router. See below consecutive Speedtest via app
I just want to ask to the different members of the Community if you can reproduce the same tests : consecutive Speedtests using the webUI of the router or Orbi app.
This test (consecutive Speedtests) is just 1 known way to crash my 971.
PS : I hope that the replacement unit will resolve all (at least most) of the crashes.
PS : I hope that the replacement unit will resolve all (at least most) of the crashes
Certainly hope it does. Please post a comment when the replacement router arrives.
This issue with some 971 routers overheating has been discussed quite a bit on the forum. Obviously, if every 971 overheated, that would indicate a design flaw. The product would never have made it through testing and been released. The situation appears to be that some units are faulty* and there are only two solutions (1) replace the unit, or (2) install a fan to increase air flow through the router. Several users have reported placing an inexpensive fan on top of the router stops the reboot problem.
https://www.amazon.com/gp/product/B08ZSJFNMS
* There has been speculation as to what the fault might be. One possibility is that some units went through the assembly line and did not get the correct amount of thermal paste applied to major chips when assembled. Perhaps a "bad batch" of paste. Perhaps a person (or robot?) failed to apply enough paste. Who knows? The only way to validate that speculation would be to physically tear the unit apart. If Netgear has done that, it has never been made public. If a replacement router was not already "in route", it might be interesting to experiment with adding a fan. (I would do it just because the fans are so inexpensive and I LOVE this sort of stuff.)