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Solved
Orbi 970 - Crash after Speedtest
Dear Commuinity, In my RBE971 system with 1 satelllite with wireless backhaul, I have regular crashes /reboots of the RBE971 every 1-2 days. While I was testing the behaviour , I also saw...
I received today the replacement router RBE971 and configured as AP with my 1 existing satellite.
NG sent only the router and I used my existing power adapter (with new design and increased amperage)
I have executed intensively Speedtest via WebUI and Orbi iOS app. Until now I couldn’t crash the new router. See below consecutive Speedtest via app
The issue happens on both AP or Router mode. I normally use 971 in AP mode.
However for testing purpose I have configured it temporaly in Router mode and deactivated WiFi of my provider's rouer and configured it inthe DMZ.
Same problems, same crashes, same errors in the debug_logs..
All those points have been discussed earlier under the topic : RBE971 Reboots
Let's see if other community members may reproduce the issue with consecutive speedtest.
My 971 can be one of the faulty devices with known overheating problem.
But unfortunatly NG 2nd level support did not accept the RMA for the full kit (Route + 1 Satellite).
They told that only 3rd level support can allow that and I didn't want to wait several weeks more for the reply.
Yes if it's happening in both modes and the modem is using the DMZ, seems like there maybe issues with your particular RBR unit.
Please keep in contact with NG support and hoping the RMA unit solves this.
Something to try as well with the new RMA unit, get you a fan to put on top of it. I keep on top of mine all the time.
Disable all logging as well.
I'll keep checking with mine as well periodically.
The issue happens on both AP or Router mode. I normally use 971 in AP mode.
However for testing purpose I have configured it temporaly in Router mode and deactivated WiFi of my provider's rouer and configured it inthe DMZ.
Same problems, same crashes, same errors in the debug_logs..
All those points have been discussed earlier under the topic : RBE971 Reboots
Let's see if other community members may reproduce the issue with consecutive speedtest.
My 971 can be one of the faulty devices with known overheating problem.
But unfortunatly NG 2nd level support did not accept the RMA for the full kit (Route + 1 Satellite).
They told that only 3rd level support can allow that and I didn't want to wait several weeks more for the reply.