NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi 970 - Crash after Speedtest
Dear Commuinity, In my RBE971 system with 1 satelllite with wireless backhaul, I have regular crashes /reboots of the RBE971 every 1-2 days. While I was testing the behaviour , I also saw...
I received today the replacement router RBE971 and configured as AP with my 1 existing satellite.
NG sent only the router and I used my existing power adapter (with new design and increased amperage)
I have executed intensively Speedtest via WebUI and Orbi iOS app. Until now I couldn’t crash the new router. See below consecutive Speedtest via app
Below some pictures that I took when 971 crashed during the Speedtest via Orbi App.
It shows 6Gbits and few seconds later it loose the connection with main modem (magenta light). Only a restart will help.
I was using the fan on the top of the router to test the difference with and without fan.
With fan usually 971 was able to run 10+ consecutive Speedtests.
And what mode is the RBR in currently? Router or AP mode?
Sounds like this maybe isolated to your unit. Something NG support will need to handle. RMA hopefully will resolve. Won't be much else to try until the RMA unit arrives.
Only other thing to try in mean time, if you have a family member or friend that has same or different ISP service, take the RBR to there place and test it there. See if problem follows or not.
With fan usually 971 was able to run 10+ consecutive Speedtests.
Thanks for documenting with/without fan. A bit annoying that Netgear does not provide a method to display the internal temperature of the router.
