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Solved
Orbi 970 - Crash after Speedtest
Dear Commuinity, In my RBE971 system with 1 satelllite with wireless backhaul, I have regular crashes /reboots of the RBE971 every 1-2 days. While I was testing the behaviour , I also saw...
I received today the replacement router RBE971 and configured as AP with my 1 existing satellite.
NG sent only the router and I used my existing power adapter (with new design and increased amperage)
I have executed intensively Speedtest via WebUI and Orbi iOS app. Until now I couldn’t crash the new router. See below consecutive Speedtest via app
RBR waws in AP mode , but same happened in Router mode.
NG Support did not accept my Advanced RMA request : means they send me replacement unit first, and when i receive the replacement, I return back my RBR, akthough I paid for this service.
The reason was "as 970 is a high value product, they only do standard RMA : meansfirst I send my device, they acknowledge that and after they send me the replacement unit.
So I can't do further tests now. I wait for the delivery of RMA device.
For the time being I'm using my 752 since 10 days without any issue, in AP mode.
Cross shipping RMA is good. Since this is not a RBS issue, only the RBR needs to be checked. I've done cross shipping RMAs before and are nice to get. Allows you to test a different device, if the RMA works, then ya, just send back to old unit. How that works.
Ya, will have to wait for RMA to arrive. Keep in touch with NG support.
