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Orbi 970 - Crash after Speedtest
Dear Commuinity, In my RBE971 system with 1 satelllite with wireless backhaul, I have regular crashes /reboots of the RBE971 every 1-2 days. While I was testing the behaviour , I also saw...
I received today the replacement router RBE971 and configured as AP with my 1 existing satellite.
NG sent only the router and I used my existing power adapter (with new design and increased amperage)
I have executed intensively Speedtest via WebUI and Orbi iOS app. Until now I couldn’t crash the new router. See below consecutive Speedtest via app
Unfortunately this is not a cross shipping. They requested that I return my RBR to them first.They told that for 970, they don’t send new device without receiving the old one, because of “high value product”
I have already sent it and it’s underway to the warehouse. I don’t have anymore RBR. I only have RBS now. When they will receive my RBR , they will send replacement device.
So I will only have the new RBR and I have to synchronize it my existing RBS.
If the issue is fixed with the replacement unit, I may still have problems with RBS… As the kit RBR+RBS is built in the same time , there is a very high chance that RBS is also a faulty unit from overheating perspective.
Any way, let’s wait for the replacement RBR. In the meantime if some other users may also try this easy test and share the results, it may be helpful
AH ok, sorry I miss understood the RMA. Well at least you have a system to work with. In those cases that don't have a back up system or ISP services, then cross shipping RMA would be recommended.
Keep us posted when the new one comes in.