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Forum Discussion
Orbi 970 & Epsom Printer issue
egHi all
I Have recently installed the latest Orbi 970 mesh sytem (replacing my ISP standard modem/router) . The main system installed with no issues and internet etc fine. Had a few issues with the NAS that was attached to the network but eventually it was sorted. The issue I have now is the Epsom stylus Office BX630FW printer. If the printer is connected to pc via USB lead all is fine. However, over wifi is a problem. I can not get the printer to conect over wifi on the original wifi network even though it has the sam ID and password. (everything else connects OK) It just fails to connect, However if I select a different wifi network being put out by the orbi (ie the wifi labelled IOT) which is a separate network. the printer connects to the wifi ok. On the orbi app it shows as connected. However the issue I have is that windows cant see the printer. Have tried all the normal reinstall printer etc. Windows just cant see it....was there before and worked fine ....I guess some sort of conflict bewtween PC and windows (10) and the orbi...any ideas
Regards
16 Replies
Something to contact the printer Mfr about.
Have them make sure your connecting PCs, Drivers and IP address configuration of the printer is setup correctly with in the printer driver.
printer doesnt support WPS unfortunately. Epson not helpfull, just say log in to the wifi...which its has done but I think Orbi is not letting it onto home network for users to see....can see it ok on orbi app/page, it is connected and is an 'allowed' item...
Golf747 wrote:
printer doesnt support WPS unfortunately. Epson not helpfull, just say log in to the wifi...which its has done but I think Orbi is not letting it onto home network for users to see....can see it ok on orbi app/page, it is connected and is an 'allowed' item...
So weird. The setup instructions seem to claim that it supports WPS (on page 4):
https://download.epson-europe.com/pub/download/3285/epson328560eu.pdf
plemans comment about WPA3 is also interesting. While WPA3 is "wonderfully secure", older WiFi devices are not capable of using WPA3, which is why most WiFi systems offer a combination WPA2/WPA3 mode (which means, "not really secure" at all)
Does this printer support the WPS connection method:
https://support.epson-europe.com/onlineguides/en/bx635_nwg/html/setpn_1.htm
that printer was released in 2013. many new devices have issues with wpa3 that needed driver updates. Doubtful that epson would update its driver on something over a decade old. Probably why the IoT network works as its wpa2.
I agree with Plemens. That printer has been discontinued and looks like it was made in 2013. Older devices tend to struggle with the new wi-fi protocols, especially with a mesh network or router that combines the signals or manages them in some way.
I suggest connecting the printer to the IOT network which utilizes 2.4 GHZ only and allows older devices or devices that can't handle a mesh network well to connect and work.
I would also check to make sure you have the latest drivers/firmware possible for the printer. Even though it has been discontinued, you may be able to get updated drivers.
Most likely, the printer is just simply too old to handle the protocols surrounding the combined network including the security protocols around WPA3 and its combination WPA3/WPA2.
The IOT or guest network would be your best bet to get the printer to connect and stay online, even with the latest drivers that the printer has available.
