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Forum Discussion
JHMB
Oct 18, 2023Star
Orbi 970 and 2 Satellites - Router dropping out ~once an hour
I setup an Orbi 970 router and two satellites about 24 hours ago and have it has been working great aside from the fact that the router loses connection to the internet about once an hour. I am not ...
FURRYe38
Dec 04, 2023Guru - Experienced User
Any progress on this?
FYI:
JHMB wrote:
I setup an Orbi 970 router and two satellites about 24 hours ago and have it has been working great aside from the fact that the router loses connection to the internet about once an hour. I am not a networking guy so I dont know exactly what information to supply here, but I will happily answer questions to the best of my ability. Here is some contextual information:
Router - RBE971 running firmware version V9.10.0.2_1.1.15, located in basement in large family room connected to Verizon FIOS box with a cat7 cable
Satellite 1 - RBE970 running firmware version V9.10.0.2, located on main floor in large living room connected to router with Cat6 cable through a 2.5Gigabit per second network switch
Satellite 2 - RBE970 running firmware version V9.10.0.2 located on main floor in bedroom connected to router via WiFi (no hardwired backhaul)
The router and satellites form a triangle in the house, spanning basement and main floor. Router is ~50 ft from Satellite 1, and ~30 ft from Satellite 2. Satellites 1 and 2 are about ~60 ft from each other (these are estimates off the top of my head).
I previously had a google mesh system, so I don't think the problem is on the Verizon FIOS internet side of the world. I honestly don't know if I need to call Verizon and tell them that I have a new router, I don't think I do and I have not called them as I am pretty sure they would just tell me they cant help me if I am not using the one they supplied.
Any thoughts, questions, comments are welcome.