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Solved
Orbi 970 Constant Reboots
Is anyone else still having issues with Orbi 970 continually rebooting at random times? I have no Pixel 8 to cause problems, and I am running on the latest 9.10.4.1 firmware. I've done multiple res...
Nice. I think we can call this solved. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
They have reached out and working issue with them.
Hello mhbare ,
I'm sorry to hear the router disconnect issue is still occurring. I have been asked by our engineers to bring this unit in-house for further testing. Please confirm if support is working on an RMA exchange for you. If not, let's work together to expedite getting you a replacement.
Kind Regards,
Christine
I've heard nothing yet from customer support regarding RMA exchange.
Thanks,
Mike
Support reached out to me this morning via message thanking me for providing some debug files, but nothing was said about a RMA to return the router.
Hello mhbare ,
Thanks for confirming. We'll be in touch shortly with further instructions.
Best,
Christine
Fingers crossed on this one. I loaded it this morning and things are working smoothly so far.
Mine has started rebooting again. Made it about 9 hours after the firmware update, but it's been up that long before.
I guess I'll try resetting and reinstalling again and see if that makes any difference.
I processed the RMA today. I was hoping new firmware would resolve issues, but it hasn't. Thanks for your help on this.
Let us now how the RMA goes. New unit should work well.
There are updates to stability in all the releases so maybe it will resolve your issues. I believe my issues are hardware related, so I'm still seeing them.
The firmware update made no difference. The replacement unit is expected today after a lot of back and forth with RMA issues.
Ok, Keep us posted on how the RMA unit does.
The new router is set, and there are no reboots yet. Took a bit of work with support to get the satellites connected, but things seem fine so far.
OK sounds good. Keep an eye on it.
Check the RBRs uptime occasionally:
Mine was replaced with a new RMA unit 2 days ago, and I've had no reboots since it was replaced. Keeping my fingers crossed.
There have been no re-boots since the router was replaced with a new RMA unit. Keeping my fingers crossed. Running 9.11.0.1 firmware.
Good to hear. How long has it been up and running? Look at the RBR IP address/debug.htm page
Been up and running for over 4 days now.
Nice. I think we can call this solved. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡