NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi 970 Not resolving IP's
A few weeks after I purchased by Orbi 970 I started having issues with internet dropping constantly and when it is connected it was inconsistent in resolving IPs. I did a full factory reset and the i...
Thanks for your response!
I should have been more specific in my post, LAN side, it is very intermittent connecting to web pages, they load slow or not at all. Same issue on all PC's connected to the orbi.
The ISP modem is a modem/router combo, they provide a WAN IP on port 1 for another router, which the Orbi is on.
The Mfr is Altice model # is GR140IG
I did not factory reset after the FW update, Is that typically done? Also do you have settings and load after a new setup?
The FW is V9.13.1.2 it is currently set to auto update, but I will change that moving forward.
Ok this maybe a ISP issue then. Since you have a router already at the Altice, having another downstream maybe having problems. If Your ISP gateway already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATTry this, enable DMZ or IP pass thru on the Altice gateway for the IP address given to the RBR970 while it's in router mode.
If could configured AP mode on the 970 series as well.
I see where you are coming from but I don't believe there is a double NAT issue. The ISP puts there modem/router in bridge mode. Which in this case is providing two WAN IP's.
The first port on the modem is dedicated to the Orbi and separate from the ISP router that has it's own WAN IP.
I've validated this as well.
The ISP puts there modem/router in bridge mode.
I'd check that.
Never trust what an ISP says and does. Their automatic response is "blame the router.
altice gr140dg bridge mode - Google Search
I assume that this is the model number. I can't find GR140IG.
