NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi 970 series
Hi Team--I just purchased the Orbi 970 Series BE27000 Quad-Band Mesh WIFI 7 system 3-pack. My one satelite keeps going off line every day. I opened a ticket with Netgear and did update the firmware to V9.12.4.16. I thought it fixed it, but still an issue. I have two satelites on the 2nd story of my home, so the one satelite is roughly 13 feet away. I have to push the reset button to fix it. Very frustrating with an home office. Any ideas why this keeps occuring? These were expensive so thought I would be fine!! Thanks so much for any advise.
- @Tomwarner 2412 , I removed the satellite located in the Guest bedroom (which was between the router and the other satellite in the MBR which I kept) so basically I have 1 node on each end of the 2000 sq ft house. Mine is all on 1 floor so I hope your 2nd floor doesn’t create coverage issues that I don’t have.
Also, make sure (and I think you have) you are running the latest firmware (I forget the version #, but it became available in the past 2-3 weeks for North American region).
Decreasing WiFi conflicts resolved most of my issues, but the other (so far!) few issues were resolved by the latest firmware update.
I hope this works for you. With my 5Gb fiber internet I’m really enjoying my Orbi. I have last year’s iPhone (15 pro max with WiFi 6E) so I am using 6Ghz band, but not all the speed capabilities provided by the RBE971.
11 Replies
What is the size of your home? Sq Ft?
30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. 13 feet is too close.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰My home is 2282.00 sq ft. My office is on the 2nd floor, where I need this satellite to reside. There is no way I can move it with a Netgear expander plugged into it for my network devices in my office. I was shocked to say you felt it was too close! I hate WIFI and prefer to use ethernet plugs into my devices. It is realistically 20 feet or so, but it is hard to measure because it is on the 2nd floor. I am trying to elevate it higher into my office to see if that helps. Is the distance indeed a possible cause for it to go offline? Tech support thought it might need to be closer, which is impossible. These are very high-end, and I assumed I wouldn't have any issues. I replaced these from my Linksys routers, hoping these would be perfect. Any further advice would be great. Thanks!
That size of home the RBR and just one RBS would be needed. 30 feet is needed in between the RBR and the RBS.
