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Forum Discussion
orbi 970
Need help my orbi 970 router speed is slow but when i plug my ethernet to my modem to see what see if it my modem but it not the speed on my modem is at the speed i parid for. I didnt have this probl...
Yes, that is the first step in troubleshooting internet speed issues:
- connect a computer with an Ethernet adapter directly to the ISP device (modem, fiber ONT, etc.) and run Ookla Speed Test (either the app or the web site).
- reconnect the Orbi RBRE971 router to the ISP device and perform a Speed Test on the router, using either the web interface or the Orbi 'app'.
- The results should be similar. (perhaps not exactly the same, but "close")
You are fortunate to have a computer with an Ethernet adapter capable of 2.5Gbps speed.
The most common step two is to reboot everything. (ISP device, Orbi router.) Typically that resolves the issue at least temporarily. That speed remains so slow is troubling.
Step three is a Factory Reset.
While waiting for Netgear support (a call back on the weekend? wow!) It might be helpful to perform that Step one test again. (direct connect to ISP device).