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Forum Discussion
Orbi continually disconnects
I had the RBR50 with one satellite for many years and it worked perfectly. Then one day, it started dropping connections and slow connections. I thought it was due to be replaced since we had it for ...
Any progress on this?
Then one day, it started dropping connections and slow connections. I thought it was due to be replaced since we had it for 5+ years.
Zero progress. I have reached out on my ticket to netgear (that’s been open for two months) and asked if we could try a replacement. As of Monday (4 days ago), they were checking on that. I have heard crickets.
I have not tried the fan recommendation yet, but if I don’t get a response I may have to try it.
If anyone has any other recommendations, I am all ears. If you are having the issue and find a resolution, please let me know!
Super frustrating. At this point I would never recommend to anyone - this is after having the system for 7+ years and recommending to many people.
If anyone is interested in buying this $1300 Orbi system, I would be willing to sell at a discount 🙂
Please give feedback to the questions presented.
Ya, lets get a fan on top while we wait for NG support.
Ah yes, I ignored your first response as it seemed like a canned response as I already had some of the answers in my original post. See my responses to all your questions in caps below...
Does the front LED on the RBR or RBS turn PINK or blink WHITE when this happens? -- IT DOES NOT
What Firmware version is currently loaded? -- THE LTEST - V9.12.5.3
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? - THERE IS NO MODEM
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. - HAVE TRIED MULTIPLE CAT6A STPSHow many RBS are deployed? - ONE SATALITE
What is the size of your home? Sq Ft? 1500 ON MAIN FLOOR; 1500 IN BASEMENT
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. LESS THAN 30
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰 - MY CURRENT SETUP IS EXACTLY HOW I HAD MY OLD ORBI SETUP THAT RAN WITHOUT ISSUES FOR YEARS.Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices? ONLY ON WIRELESS DEVICES
What channel configurations are currently set on the router? --THE ROUTER IS SET TO AUTOMATICALLY CHOOSE THE BEST AVAILABLE CHANNELS FOR BOTH THE 2.4 GHZ AND 5 GHZ BANDS. 20/40 MHZ COEXISTENCE IS ENABLED ON THE 2.4 GHZ BAND TO MANAGE INTERFERENCE, AND 240 MHZ BACKHAUL BANDWIDTH IS CURRENTLY DISABLED.Be sure to disable any MAC Address randomizers on phones and pads while at home: --HAD ALREADY TRIED THIS WITH NO LUCK. STILL AM SET UP THIS WAY.
https://community.netgear.com/kb/en-orbi-knowledge-sharing/netgear-mobile-applications-and-androidapplewindows-devices-faq/2457046Disable all logging on the RBR...--JUST DID THIS.
Has a factory reset and setup from scratch been performed since last FW update? --MULTIPE TRIES WITH THIS (ONCE ON MY OWN AND ONCE WITH NETGEAR SUPPORT).
I will also remind that my ISP put their routers in place (in the same spots as I have mine) for a week to troubleshoot. During that time, I had zero issues. As soon as I put the Orbi back in all the issues continued.
I'll also add that my RBS is wired.