Orbi continually disconnects

Good luck to all that lad on this topic trying to resolve this issue. I asked chatGPT about the top issues with this system ….seems like my issue is a prevalent one. Sad part is that you think a system this expensive will be magical. Instead you get stuck in a months long troubleshooting cycle that is incredibly frustrating and puts you beyond a return window. If you are still in your return window - RETURN IT NOW! Learn from my mistake. 

From chat:

Here’s a structured **summary of reported top issues with the NETGEAR Orbi RBE971 (Wi-Fi 7 flagship mesh router) from user posts/forums and whether people found any resolutions: 

1. Frequent Wireless Dropouts & Reboots

Reported:

• Users frequently describe Wi-Fi dropping entirely (SSID stops broadcasting) then needing reboots to restore connectivity.
• Some report random daily signal loss and satellites disconnecting unexpectedly.
• Firmware instability has been implicated (especially earlier builds).

Troubleshooting & Resolutions:

-Some users find that manually rebooting the router and satellites restores service temporarily. 

-A few threads note that new firmware under QA was rolled out to address pixel device instability. 

-No widespread confirmed fix — many were waiting on official firmware updates.

2. Firmware Behavior & Satellite Reconnect Issues

Reported:

• After updating to certain firmware (e.g., 9.12.2.1), users noticed weird behaviors — new unexpected SSIDs and satellites failing to reconnect without factory resets.

Troubleshooting & Resolutions:

-Some users had to factory reset satellites after router reboots for them to rejoin. 

-Netgear support acknowledged the issue and suggested firmware fixes. 

…etc