NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBE771 Latency issues every 60 minutes
Ever since purchasing RBE771 back in October of 2024, I have dealt with an issue where every 60 minutes exactly on the dot my internet has super high latency for 30-60 seconds, and then returns back ...
All devices are seeing this issue. It doesn't matter if it's WiFi or hardwired. I am unsure if it's only related to the satellite or not.
I am using a 30ft Amazon Basics RJ45 Cat 7 Ethernet Patch Cable, Flat, 600MHz both between the modem & router as well as between the satellite and my desktop.
The modem is a Netgear DOCSIS® 3.1 Cable Modem (CM3000)
My home is 2500 square feet.
SIP ALG is Disabled
Make sure the CAT7 cabling is STP and not UTP.
Is the RBS ethernet connected behind the RBR?
Turn OFF the RBS and see if this still happens with devices connected to the RBR only.
Try SIP ALG enabled on the RBR.
What Firmware version is currently loaded on the CM modem?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
I can confirm the cabling is STP and not UTP
The CM3000 is connected via Ethernet Cable to the RBR.
31 feet away, and upstairs, I have an RBS with an eternet cable connected to my desktop.
Turning the RBS off to diagnose if it is the problem is difficult as my desktop does not have WiFi and that is where the issue is most noticeable.
My CM3000 is running Cable Firmware Version V5.01.02, which is the most recent for Comcast/Xfinity.
I have tried to paste the raw dump of the status/event log, but it doesn't seem to be going through, so see the attached image for the data. I replaced the MAC addresses with bogus onesAnd the event log here:
Lots of criticals:
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/
